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<pre>Array ( [var] => cut_url ) </pre> Resume for Monique A. for Administrative / Clerical / Support / Transportation & Warehousing in Memphis, Tennessee. Search More Resumes for Administrative / Clerical / Support on Resumark.com #H3I2CJTF8
 

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Resume for Monique A. for Administrative / Clerical / Support / Transportation & Warehousing in Memphis, Tennessee




Occupation: Administrative / Clerical / Support Industry: Transportation & Warehousing
Country: United States City: Memphis
State: Tennessee ZIP: 38128



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Monique A.

S. Barksdale, Memphis TN  
 

Objective  
To accept a position where I can maximize my multiplayer of quality assurance, customer service, training experience and management skills.  
 
Education  
Present

Bachelor of Computer Science, Minor Business Administration  
LemoyneOwen College, Memphis TN 
* Major: Computer Science  
* Minor: Business Management  
Related course work: business management, business ethics, statistics, marketing, sales, computer programming, software development and data management.  
 
Skills/Abilities  
* Four years of quality assurance and customer service  
* Handson professional  
* Strong team player and leadership skills  
* Excellent Communication skills  
* Data Entry skills  
* Computer literate  
* Two years of retail and sales experience  
* Office and multitask skills  
 
Experience

Billing Clerk / Logistics Coordinator, Creative CoOp Inc. Memphis, TN

Feb – Dec

Entering freight shipment information into computer system to generate freight bill and performing other administrative duties as necessary in the daily operation of the service center. Set up appointments for material pickup and delivery; arrange trucks and railcars for material pick, negotiate freight rates, enter freight rates in computer to keep latest rates current, call suppliers and customers to get shipping and receiving information for entry into the computer, research freight bill problems and determine priority of work. Update system with billing freight information in the Thor system. Write up Bill Lading for truck orders, using Microsoft Excel and Word to print out Bulk reports, make productivity’s reports, and order log sheets. 

Customer Support Rep, Comcast Cable Network, Memphis, TN  
April Nov  
Interact with customers to handle billing, service, and sales, uses multiple software systems and applications to ensure customer telephony service orders are completed. Answering inbound service calls, entering work orders, making changes to customer accounts, and providing any necessary followup. Dispatch calls via the dispatch queue. Monitors pending orders, manages work queues, compiles data, and reschedules customer installs. Interfaces with the following software systems: COM tract and Amdocs
 

Help Desk Support Specialist, International Paper, Memphis, TN

March Feb  

Provide firstlevel contact and problem resolution for all users with hardware, software and applications problems. Reset passwords for clients, troubleshoot computer problems and open and close user ticket number to track user request. Resolve and many userreported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

 

Customer Service Supervisor, First Tennessee Bank, Memphis TN  
June Feb  
Handled inbound call volume from customers victimized by check fraud. Duties include qualifying the call/claim, mitigating losses, capturing customer comments, securing compromised accounts, educating the customer, and setting expectations.  
  
 Personnel Supervisor
, Select Remedy Staffing, Memphis TN  
March – April  
Delivering customer service to clients, recruiting, interviewing, screening, evaluating potential applicants, and supervising the productivity and efficiency of the temporary associates.

Computer Skills:  
Languages and Software C, C++, Java, UNIX, HTML, SQL, Microsoft Outlook, Microsoft Office Word, Excel, Access, PowerPoint, Vista, and XP
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


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