Combining solid logistics, operations and IT systems expertise, I increased efficiency, customer
satisfaction, staff and financial performance for international logistics, retail, engineering, manufacturing
and nonprofit firms. By slashing costs and boosting productivity, I grew revenue/profits of major multi
national organizations. Key strengths:
Building strong, dedicated teams prepared to tackle big challenges
Designing processes/tools to achieve exceptional performance
Troubleshooting and resolving key global operational issues
Providing dynamic leadership in a wide range of cultural environments
I am known as a direct yet calm leader who exemplifies Dedication, Determination and Discipline. I am
highly adept at reducing complex concepts down to the basics, and building trust at all organizational
levels. My success is supported by an MBA in Operations Management and a BA in Logistics from
Alameda University in Boise, ID.
Turned around international operation. Poland WND had lost money for several years, ending with
$.M loss. Loaned to organization to reverse the trend. Consolidated operations, controlled costs and
instituted business improvements. Achieved profitability in four months, and organization was $.M in the
black within ten months.
Introduced operational improvements that boosted customer service scores. Certain Maersk
Logistics clients were dissatisfied with accuracy/efficiency of services provided. Identified and resolved
critical issues such as lost or misdirected product shipments. Improved overall customer service
satisfaction rates by % within two years.
Executed major project ontime/within budget. Tapped to lead one of Maersk’s largestever warehouse
management systems implementations, based on systems/project management expertise. Deftly managed
highlevel design, procurement and implementation process, praised as one of major global organizational
Dramatically improved inventory stock accuracy. ECC was writing off $K+ in stock/yr. After
introducing method for recording stock accuracy, discovered overall inventory was just % accurate.
Established/implemented new procedures, improving accuracy to %. For the first time, company knew,
in real time, actual stock on hand.
Overhauled purchasing procedures. PDL was a group of companies, each with its own Purchasing
Department. Consolidated material requirements from multiple manufacturing sites. Prepared comparative
analysis of supplier submissions. Eliminated stockouts, and saved % on purchased materials/% on
group packaging purchasing.