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<pre>Array ( [var] => cut_url ) </pre> Resume for Tony L. for IT / Technical Support / Transportation & Warehousing in Towson, Maryland. Search More Resumes for IT / Technical Support on Resumark.com #LDQ9UTNOF
 

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Resume for Tony L. for IT / Technical Support / Transportation & Warehousing in Towson, Maryland




Occupation: IT / Technical Support Industry: Transportation & Warehousing
Country: United States City: Towson
State: Maryland ZIP: 21286



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ANTHONY L. 
Illinois Avenue 
Pittsburgh PA  
cell  
 
Work Summary  
 
Selfmotivated professional with demonstrated results in providing escalated level support and service functions for network operations. I am a teamoriented individual with strong communication, project management, analytical and organizational skills, and I have the ability to work well with others. I have proven leadership with the ability to multitask and the tenacity to drive projects to completion. 

Job Experience

United Parcel Service Timonium, MD

  Present     Senior Web Technical Specialist 

 * Support for globally. XX support for hardware monitoring, software deployment and monitoring, and all platforms for the .% availability of the product for our  worldwide clients.

Required skills: Linux/Unix/Windows; Shell; tcp/ip utilities ie.. Telnet, , ssh, s, vnc;

Function and use of the JEE server and applications; Microsoft Office products; Marimba;

BEA WebLogic; Sharepoint; Patrol; Gomez; hardware/software troubleshooting; editing tools;

Ability to learn infrastructure and configuration of test environments: TW, PT, UAT, STAGING,

PRODUCTION. 

–   IT Consulting self employed Pittsburgh, PA 
 
* Helped small businesses and individuals with all IT/PC solutions: servers, networks, hardware installation, application installation, configuration, training, and support. 
* Consulted on project team to install new LAN, networked desktops, and configuration of business applications on AIX server 
* Designed a file structure that allowed for easy backups as part of a larger disaster recovery plan. 
* Evaluated existing Unix AIX, HP_UX, AT&T SYSTEM V, IRIX, SOLARIS platforms and made recommendations for integration and support of client systems. 
* Installed and configured numerous DSL services. 
* Trouble shot network access and connectivity problems and offered solutions to eliminate future reoccurrences. 
* Set up schedules and procedures for company personnel to follow for daily administrative functions and a platform to institute security where there had been minimal levels of security previously. 
* Isolated network problems and presented a resolutions 
* Introduced clients to new technologies that would benefit their organizations. 
* Acted as vendor liaison during projects.  
* Configured systems for security and helped lockdown desktops to limit web surfing. 
* Conducted investigations to determine system abuse NONwork related use. 
* Resolved problems with mail systems and network printing for departments. 
* Installed and configured IP Networks, servers, hubs, switches, wireless devices 
* Trained clients on Microsoft packages. 
* Removed viruses and Spyware from personal computers 
* Helped rearrange clients file systems and organizational issues 
* Acted as consultant for new LAN and desktop installation for several small businesses 
 
Verizon Communications Pittsburgh, PA 
 
Systems Administrator, Team Leader 
 
* Administered critical systems and network in computer rooms across Pennsylvania, New Jersey and Delaware in support of the Network Operations Department on a // Support basis. 
* Led desktop user support, training and troubleshooting support teams for MS and UNIX server networks, testing platforms RISC servers and related LAN/WAN administration. 
* Maintained user security and site access systems. 
* Created a disaster recovery plan which included offsite weekly backups. 
* Created the desktop GUI interface that gave users access to all systems regardless of hosting platform. 
* Established the departments first LAN and subsequently transitioned the network through two major upgrades. 
* Local administrator for Lotus Notes, Sametime, and MS office suite 
* Daily administration of DNS/DHCP, Remote Access, Authentication servers, TCP/IP traffic shaping and content delivery. 
* Administration done via Remote Admin, PC Anywhere, Citrix client and Windows Remote Desktop for out of hours coverage. 
* Maintenance including Windows updates, disk space allocation, user account maintenance and backups. 
* Used TCP/IP to remotely manage the computer rooms in all three states during union contract negotiations, allowing the management fillins to function and keep the Network Operations Department functioning. 
* Worked to resolve connectivity issues between MS application servers, Unix servers and legacy systems to provide users with one common interface to all systems. 
* Conducted troubleshooting of network issues with Cisco Routers, hubs and Switches.  
* Supported enduser OS and problems on Windows NT, , XP, and systems. 
* Supported enduser OS and problems on UNIX systems: AIX, HPUX, IRIX, AT&T System / RAS and Solaris. 
* Performed system upgrades and maintenance of network servers, switches, and firewalls, and also to end user desktops in office and at their homes across multiple locations. 
* Ran cable fiber, CAT, and CAT, and installed phone and network punch downs and jacks. 
* Resolved connectivity issues  
* Planned, Maintained, and Managed all aspects of Information Systems 
* Spearheaded and managed project to give management employees the ability to work from home. 
* Responsible for ordering and configuring new PC’s for use 
* Performed many system wide upgrades 
* System Administrator for Norton Antivirus Corporate Network Edition 
* Trained employees to improve their computer skills specific to their jobs 
* Maintained the training room facility configuring the room as required for the subject matter being taught. 
 
– Assistant Manager/PC Coordinator 
 
* PC Coordinator and Support for Motor Vehicles and Office Services Division. 
* Saved the department money by finding a cost effective replacement for their  
Interdepartment messaging system. 
* Created a gasoline tracking system using Dbase IV for the Pennsylvania fleet. 
* Supervisor of Repair Service call center including rotating afterhours pager schedule. 
* Administered the scheduling system for repair clerks. 
 
– Assistant Manager Corporate Computer Center III 
 
* Corporate Center implementation team member 
* Console Operator responsible for availability, error correction, and job flow through the system. Administer tape library. Stop and start mainframe computer and associated hardware and real time systems. 
* Production Supervisor in charge of staff that tracked billing cycles and job submission for Pennsylvania. 
* Software Technical support, who corrected job flow problems, backed out of failed job runs, recovered DB databases after job failure, worked with remote programmers  
to correct errors and restarted job stream to complete billing cycles. 
* BETA tested voice input for database loading. 
* I was the BETA test person for Duquesne Systems new mainframe software – Automate. 
* JES/VMS/IMS/JCL/TSO/SPF were our daily tools. 
* I was responsible for creating, formatting the output reports, selecting the proper databases to query, scheduling and running the daily operations reports for the Network Operations group using TQS and OQS. 
 
– Assistant Manager Corporate Computer Center III 
 
* Corporate Center implementation team member 
* Console Operator responsible for availability, error correction, and job flow through the system. Administer tape library. Stop and start mainframe computer and associated hardware and real time systems. 
* Production Supervisor in charge of staff that tracked billing cycles and job submission for Pennsylvania. 
* As Software Technical support I corrected job flow problems, backed out of failed job runs,  
recovered databases after job failure, worked with remote programmers to correct errors  
and restarted job stream to complete billing cycles. 
* ES/VMS/IMS/JCL/TSO were our daily tools. 
 
– Assistant Manager Central Office Administration 
 
* Supervised fifteen assignment clerks 
* Supervised a project team that converted twelve central offices from electromechanical  
switching to electronic switching systems.  
 
– Assignment staff clerk in Engineering’s Trunk Assignment Group 
 
* Assigned Office equipment to support call switching in Pennsylvania 
 
 
Education 
 
Point Park University Pittsburgh, PA 
Major: Electronics Engineering – Bachelor of Science Degree 
Minor: Computer Science 
Course work in “C” programming at Bell Labs, Lisle, IL 
 
 
Awards : Achievement of Excellence Award – Highest Honor awarded by Verizon Communications.
 


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