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<pre>Array ( [var] => cut_url ) </pre> Resume for Richard S. for Manager / Supervisor / Team Leader / Transportation & Warehousing in Greater Beirut, Lebanon. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #HUD8CFKLV
 

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Resume for Richard S. for Manager / Supervisor / Team Leader / Transportation & Warehousing in Greater Beirut, Lebanon




Occupation: Manager / Supervisor / Team Leader Industry: Transportation & Warehousing
Country: Lebanon City: Greater Beirut
State: Mont-Liban ZIP: na



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|Richard CharlesAndre S. |
|Beirut, Lebanon |
|M: + Email: , Nationality: Lebanese |
| |
|Highly motivated driven Senior Business Professional seeks a career with an organization that|
|can benefit from my past experience in an EndtoEnd commercial, operations management and |
|business development of high growth companies. Possessing a number of significant |
|achievements within project management. Offering more than years of high level Business |
|Development, Client Relationship Management, Quality Control, Strategic Planning and |
|Consulting expertise. |
| Areas of Expertise |
| |
|Project Management |
|Customer Service / Setting / Follow Up |
|Forecasting / Planning |
|Revenue Driven |
|Achieving Targets |
|High Level Negotiations |
|Team Building |
|P.R. initiatives |
| Professional Experience |
| |
| |
|The Net Holding Agents of TNT Express in Lebanon |
|Customer Service & Operations Manager November – December |
| |
|Team Management Customer Service, Ground Operations, Export, Import and Airport office |
|DG Certified TMA & Civil Aviation – Renewal in |
|Lead, develop and motivate teams and coach managers to achieve objectives. |
|Ensure teams meet high performance and efficiency standards. |
|Set clear objectives and measure performance with team’s objectives / targets |
|Ensure Quality Control is carried out. |
|Analyze weekly reports, aligned with the Company Objectives / Targets / Customer Trends and |
|Queries |
|Provide action plans for the different performance indicators |
|Train and develop agents on customer service, handing complaints and retention. |
|Optimize the activities’ efficiency of the call center to maximize the service level and |
|productivity |
|Implement various programs training and development, processes analysis and improvement, |
|incentive programs aiming to satisfy employees and business needs. |
|Involved also in various different projects within the Company such as Quality Control and |
|MENA region Ranking improvement. |
| |
|Plastic Money Management Erbil – Iraq |
|Visa & MasterCard Third Party Processor Project Manager |
|August – July |
| |
|Manage resources, reporting, budgeting of the project |
|Manage liaison with rd party partners in UAE Emirates Bank, India iSmart and Lebanon |
|IDMI. |
|Partner and coordinate with iSmart team for any related activity accordingly |
|Manage and work with onsite/remote Technical team of engineers, support and rd party support|
| |
|Improve relation among different groups working on the project |
|Perceive new opportunities to upsell/crosssell additional solutions to the client. |
|Insure operations & processes are checked and meet Visa & MasterCard standards and |
|requirements. |
| |
|Workers Equity sal Beirut – Lebanon |
|Beirut Office Manager / Project Manager |
|September – July |
| |
|Established and developed key partnerships within the Lebanese Banking Sector. |
|Liaise with partners, vendors, suppliers and international specialized companies to projects |
|success and clients satisfaction |
|Maintained a high level of professionalism and quality service during all cycle |
|Ensure that the customer’s experience with the company results in high satisfaction |
|Compile sales proposals and conduct presentations to customers and potential partners. |
|Project Consultant in the Lebanese market. |
| |
|Tahsil sal Beirut – Lebanon |
|Acting General Manager and PR / Customer Relationship Manager |
|July – August |
| |
|Established and acquired high level customers in the Lebanese Banking/Insurance Sector |
|Develop & review work flow, tools and operating procedures |
|Achieved yearly sales target within ten months of managing the company |
|Maintain a high level of Quality Service and Products |
|Analyze defaulters data, consumer behavior & communication process |
|Monitor changes in the Lebanese legal system and develop steps & tools to act upon it |
|Manage the recovery team of highly qualified detectives with years experience. |
|Continuously trained new and experienced employees in customer relations / communication |
|techniques |
|Plan and develop company’s objectives and managing the business operation |
|Analyze the company’s budgets and measure it with performance |
| |
|France Telecom Mobile Liban – FTML / Cellis Beirut Lebanon |
|Roaming Unit Manager / Points of Sales Project Manager |
|November – June |
| |
|Team Management – Project Management |
|Lead, develop and motivate agents and coaches to achieve objectives |
|Ensure teams meet high performance and efficiency standards. |
|Set clear objectives KPI and measure performance with team’s objectives / targets |
|Ensure Quality Control is carried out by the team coaches. |
|Analyze weekly reports, aligned with the Company Objectives / Targets / Customer Trends and |
|Queries |
|Provide action plans for the different indicators such as retention, talk time, related |
|repeat and others to meet company’s objectives |
|Train and develop agents on various sales techniques, customer service, handing complaints |
|and retention |
|Optimize the activities’ efficiency of the call center to maximize the service level and |
|productivity |
|Implement various programs training and development, processes analysis and improvement, |
|incentive programs, marketing strategies, annual budget, annual planning aiming to satisfy |
|employees and business needs |
|Other positions within the Company: |
|POS Project Manager: handling the opening of Cellis Points of Sales in key Lebanese areas |
| |
|Was involved also in various different projects within call center management such as Quality|
|Control, Workforce, Customer Retention, Marketing programs, Procedure writing ISO. |
| Education |
| |
|Bachelor in Business Administration Middle East University Lebanon |
| Languages |
| |

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