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Windsor Locks, CT
Sales, Management and Customer Service|
Page : Highlights Pages : Experience Details
VALUE: Proven sales and customer service through creative, consultative
model that balances company return on investment with customer value.
% increase in business over past two years. % increase in customer
& CORE COMPETENCIES
Dry and Refrigerated
– Trust Based|
Rate and Contract
Pricing and Tariffs|
Complaint and Problem
Service, Terminal Staff
“Bridge Builder” |
Supervision: terminal and customer service management yrs,
employees, Salesasset and nonasset based yrs, Traffic
Management and Pricing + yrs|
Driver manager years; Customer Service Representative years|
of Sales and Customer Service
Hirschbach Motor Lines, Springfield, MA
Shaffer Trucking, Inc., New Kingstown, PA
Goodway Transport, Ellington, CT
of Hartford, CT
Bachelor of Arts, Summa
Committee, Legislative Intern
House of Representatives, The Honorable Thomas Sweeney
Motor Lines HML, E Dubuque, IA Springfield MA offices: Director
of Sales and Customer Service.
all Northeast sales for New England and New York Stateasset based and
brokerage; in took on MD, PA, NJ and Eastern OH as well.
loads per week through March . HML brought
an average of trucks weekly into area, so this constituted more than
percent of their business and represented a percent increase
over existing business when I first came on.
Changed the brokertoshipper
ratio for HML from % broker% shipper to % broker% shipper.
Third parties used were those we chose to enter into rate agreements
MA customer service department; developed a successful business plan
for evaluating, ranking and managing all customers in the Northeast;
made decisions on customer prioritization. During my tenure as
Customer Service Manager, HML did not lose one customer.
Drew up tariffs,
negotiated pricing, rates, accessorials and had authority to sign transportation
Trucking, New Kingstown, PA: Northeast Sales Manager.
Managed all accounts
in New England, New York State and Ontario, CN.
interfacing and building bridges with all departments of company; billing,
rating, sales, claims, customer service and fleet management.
proficiency with AS innovative system and ability to work in customer
service and operations. My philosophy was to add value to my job
by working very closely with the customer service people to ensure quality;
as a result, strong customer loyalties follow me to this day.
Transport, York, PA: Northeast Regional Manager.
Ellington, CT terminal .
CT maintenance facility, .
driver recruiting process, .
sales, New England and NY State, , and successfully built up
the Northeast account base for Goodway.
customer service representative, .
Fleet manager of
drivers, also oversaw dispatch operations of a small flatbed fleet,
. Mr. Neal
Churchill, former President, VanPak Div, Hirschbach Motor Lines, Springfield,
. Mr. Paul
Doller, Former V P Sales, Shaffer Trucking, New Kingstown, PA ,
. Mr. John
Catallo, Former Regional Sales Manager, Shaffer Trucking, Springfield,
NJ , Phone , .
. Mr. Gene
Margelli, Former V. P. Sales and Marketing, Shaffer Trucking, Blairsville,
GA , Phone ,
references and additional references can be given upon request