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<pre>Array ( [var] => cut_url ) </pre> Resume for malena P. for Customer Support / Client Care / Travel & Tourism in Venezia, Italy. Search More Resumes for Customer Support / Client Care on #2Q67YQ8I7

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Resume for malena P. for Customer Support / Client Care / Travel & Tourism in Venezia, Italy

Occupation: Customer Support / Client Care Industry: Travel & Tourism
Country: Italy City: Venezia
State: Veneto ZIP: 30033

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Curriculum Vitae
Personal Information
Mrs Malena P.
Birth Date: June .
Place of birth: Habana, Cuba.
Nationality: Italian.
Address: Venezia, , Italy.
Phone: +
Education Level: Bachelor's Degree .
Institution: UdG Program Tourism Management, Barcelona,Spain.
Start Date: Oct,
Graduation Date: Nov,
Work Experience
Start Date: Sep,
End Date: Feb,
Employer: Telemarketing Agency Edgecall, Barcelona, Spain.
Job Title: Telemarketing Operator
Achievements: Outbound Telemarketing; describing products in order to persuade
potential customers to purchase them; Obtaining customers details and entering them
into databases. Maintaining records of contacts, accounts and orders for future
Start Date: May,
End Date: Aug,
Job Title: Costumer Services Representative.
Employer: Neogames Gambling Online, Portomasso, Malta.
Achievements: Interacting by email, chat or phone with customers to provide
information in response to inquiries about products and services es. software
installations, methods of payments, security. Handling and resolving complaints.
Start Date: Apr
End Date: Apr
Employer: Travel Agency Atrapalo Sl, Barcelona, Spain.
Job Title: Travel Agent/Costumer Service Representative.
Achievements: Customer support by email, phone, fax and chat. Giving information
and advice. Booking management, issuing tickets. Checking the security of online
transactions. Providing support to the marketing and flight departments using
GoogleAnalytics and market research. Detecting “bids” on the browser. Updating
airfares with Amadeus and Galileo. Intranet advertising and management.
Start Date: Dec
End Date: Mar
Employer: Tour operator Iberojet. Sa. Barcelona, Spain.
Job Title: Travel Agent
Achievements: Booking accommodation, transportation, activities for professional
travel agents. Issuing tickets, giving advice on holiday plans and information regarding
insurance, documents, discounts and conditions. Updating airfare information with
Start Date: Sep
End Date: Dec
Job Title: Administration Support
Achievements: Screening calls, making travel and meeting arrangements, preparing
reports and financial data. Customer relations.
Languages Skills
Mother tongue: Bilingual Spanish and Italian.
Other languages
Verbal skills
High level
Medium level
High level
IT skills and competences.
Basic knowledge PC's hardware parts.
Knowledge of PC installation, security, configuration and management.
Advanced Knowledge of Operating Systems: Windows
//NT/Me///XP/Vista and basic of Linux, Unix.
Basic knowledge of Linux/Windows administration servers.
Basic Knowledge of networking configuration, management for switches, access
points, modems etc.
Basic knowledge of peripherals installation, printers, memory cards, devices etc.
Email servers configuration and management.
Advanced knowledge of GDS Galileo and Basic Amadeus.
Interested: Ecommerce, GoogleAnalytics, web usability. IT's mkt and history. Team
working organization and settings.
Other Skills.
Driving license B
Good phone, documentation and Social Media skills.
Excellent general culture.
Hobbies and interested.
League C volleyball player.
Traveling, cooking, reading, writing.

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