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<pre>Array ( [var] => cut_url ) </pre> Resume for rebecca F. for Customer Support / Client Care / Travel & Tourism in walsall, United Kingdom. Search More Resumes for Customer Support / Client Care on Resumark.com #7OVCS62HI
 

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Resume for rebecca F. for Customer Support / Client Care / Travel & Tourism in walsall, United Kingdom




Occupation: Customer Support / Client Care Industry: Travel & Tourism
Country: United Kingdom City: walsall
State: West Midlands ZIP: ws9 0ta



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Miss Rebecca Kate F. 
beckyF.@yahoo.com 
Daytime
 
As an individual I am self motivated with the natural ability to lead and manage a team. Recognising others strengths and using their skills to build a sucessful and efficient working enviroment. 
I am able to work under pressure, delivering the required results for a number of ongoing challenges. Delivering developmental and motivational feedback to team members and ensuring company standards are adhered to. 
I am a very trustworthy and conscientious person who prides herself on her appearance. I have a friendly outgoing personality with many social skills.
  Personal Details
 
 
 
Date of Birth: 
N/A 
 
Status 
Single

Address: 
Longwood Rd 
Aldridge,Walsall 
WS TA
 
 
 
 
 
 
 

  Skills
 
  Catering / Hospitality Restaurant Manager

  Customer Service Customer Service Manager

  Retail Cashier, Merchandiser, Purchasing, Store Manager

  Sales Telesales  

  Work Experience
 
 
 
Purser Cabin Crew 
British Airways Plc in LHR, LGW, BHX Present employment 
I have become an inspirational leader who is part of a management team responsible for delivering excellent customer service.

  Leadership 
Maintaining crew moral, pride, loyalty and respect between crew and community. 
Enhance Business potential, customer recognition, business awareness and raise customer service standards. 
Ensure all crew are good embassadors for British Airways Plc. 
Ensure Cabin Crew work as a team on the day. 
Aware of company standards 
Champion Equal opportunities  
Champion Health and Safety 
Manage performance issues as appropiate 
Role model to all crew. 
Initiating Inflight assessments and monitering performance. 
Onboard training to all new crew.

  Operational Excellence 
Liason between Cabin Service Director and crew. Reporting to CSD and taking on their role when asked.ie Standby, sickness. 
Communicating between crew and Flight Crew during flight. Ensuring that the operational polices are adhered to at all times. 
Ensure that no operational delays and problems are due to crew.

  Customer Focus 
Delegating Activities and responsibilities as appropiate. 
Service Recovery. Ensuring that the minimal cost to company is paired with customer satisfaction. 
Reporting customer feedback to company to ensure that our level of standards and customer requirements are maintained. 
Flexibility to customer needs using tools provided on the day. 
 
 
 
 
 
 
 
 
 

Shop Manager 
LIly and Ginger in Birmingham 
August to December  
Due to maternity for years I was able to establish a career in the fashion retail business. I was manager of a ladies clothing business, retailing high fashion, Wedding Gowns and Exclusive Evening wear. 
Managing the business enabled me to develop skills in Buying Stock; Merchandising stock; Stock taking; Cashier; Weekly targets; Recruitment; Interviewing and Staff working rotas. 
To this job I brought my skills of people management to ensure that the staff had knowledge of the product and were able to give good customer service. 
During this time we also exhibited at The Clothes Show Live NEC Birmingham and The Cosmo Show Excel London.
 
 
 
 
 
 
 
 
 

Cabin Crew 
Air in Birmingham International Arport 
March to November  
As a crew member I was able to deliver the required service needed to ensure that the company retained their accolade of Best New Airline.
 
 
 
 
 
 
 
 
 

Manager Greenstocks Brasserie 
Cotswold House Hotel in Chipping Campden 
September to January  
Managing the Brasserie of a top Country Hotel includes: 
Menu building with Head Chef; Staff training; Recruitment; Hotel Duty Managment and Special Events. 
 
 

  Education History
 
 
 
THE ALICE OTTLEY SCHOOL in WORCESTER 
September to July
 
 
 
 
 
 
 
 
 

CHANTRY HIGH SCHOOL in MARTLEY, WORCESTERSHIRE 
September to July
 
 
 
 
 
 
 
 
 

BIRMNGHAM COLLEGE OF FOOD in BIRMINGHAM 
September to July
 
 

  Qualifications
 
 
 
Qualification

Grade Achieved  

ROYAL COLLEGE OF MUSIC VIOLIN

,,,,, 

ROYAL COLLEGE OF MUSIC PIANO

,,,,,, 

O'LEVEL MUSIC

A 

O'LEVEL HOME ECONOMICS

A 

O'LEVEL MATHS

B 

O'LEVEL ENGLISH LANG

B 

O'LEVEL GEOGRAPHY

B 

O'LEVEL FRENCH

B 

O'LEVEL CHEMISTRY

C 

O'LEVEL ENGLISH LIT

C 

O'LEVEL HISTORY

C 

OND HOTEL AND CATERING INSTITUTIONAL MANAGEMENT

MERIT 

HND HOTEL AND CATERING INSTITUTIONAL MANAGEMENT

MERIT 
 
 
 
 
 
 
 


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