Purser Cabin Crew
British Airways Plc in LHR, LGW, BHX Present employment
I have become an inspirational leader who is part of a management team
responsible for delivering excellent customer service.
Maintaining crew moral, pride, loyalty and respect between crew and
Enhance Business potential, customer recognition, business awareness
and raise customer service standards.
Ensure all crew are good embassadors for British Airways Plc.
Ensure Cabin Crew work as a team on the day.
Aware of company standards
Champion Equal opportunities
Champion Health and Safety
Manage performance issues as appropiate
Role model to all crew.
Initiating Inflight assessments and monitering performance.
Onboard training to all new crew.
Liason between Cabin Service Director and crew. Reporting to CSD and
taking on their role when asked.ie Standby, sickness.
Communicating between crew and Flight Crew during flight. Ensuring that
the operational polices are adhered to at all times.
Ensure that no operational delays and problems are due to crew.
Delegating Activities and responsibilities as appropiate.
Service Recovery. Ensuring that the minimal cost to company is paired
with customer satisfaction.
Reporting customer feedback to company to ensure that our level of standards
and customer requirements are maintained.
Flexibility to customer needs using tools provided on the day.
LIly and Ginger in Birmingham
August to December
Due to maternity for years I was able to establish a career in the
fashion retail business. I was manager of a ladies clothing business,
retailing high fashion, Wedding Gowns and Exclusive Evening wear.
Managing the business enabled me to develop skills in Buying Stock;
Merchandising stock; Stock taking; Cashier; Weekly targets; Recruitment;
Interviewing and Staff working rotas.
To this job I brought my skills of people management to ensure that
the staff had knowledge of the product and were able to give good customer
During this time we also exhibited at The Clothes Show Live NEC Birmingham
and The Cosmo Show Excel London.
Air in Birmingham International Arport
March to November
As a crew member I was able to deliver the required service needed to
ensure that the company retained their accolade of Best New Airline.
Cotswold House Hotel in Chipping Campden
September to January
Managing the Brasserie of a top Country Hotel includes:
Menu building with Head Chef; Staff training; Recruitment; Hotel Duty
Managment and Special Events.