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<pre>Array ( [var] => cut_url ) </pre> Resume for Ruben L. for Customer Support / Client Care / Travel & Tourism in Amsterdam, Netherlands. Search More Resumes for Customer Support / Client Care on Resumark.com #B6FLMMJ91
 

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Resume for Ruben L. for Customer Support / Client Care / Travel & Tourism in Amsterdam, Netherlands




Occupation: Customer Support / Client Care Industry: Travel & Tourism
Country: Netherlands City: Amsterdam
State: Noord-Holland ZIP: 1073VG



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| | |
Ruben L. Fernandez
| | |
|Profile |A customer and detail focussed individual with the proven ability to exceed |
| |goals through relationship building, customer service and team leadership. An |
| |extensively travelled and skilled team manager, experienced guide and guest |
| |relations agent encompassing a ‘rolled up sleeves’ attitude. |
| | |
|Employment |EF Education First –EF Cultural Tours GMBH. Europe |
|History |The world leader in international education |
| | |
| |Tour Director – covering all of europe |
| | |
| |Core Responsibilities |
| | |
| |End to end responsibility of tours including: |
| |Manage and coordinate the distribution of information to clients |
| |Ensure that all accommodation and transportation is arranged |
| |Ensure that any additional requirements for customers are booked and arranged |
| |including restaurants, local guides and day and night performances |
| |Responsible for local city tours in different countries and cities across Europe|
| | |
| |Manage and coordinate the arrival and departure of all clients |
| |Planning routes and itineraries i.e. both in advance and on the road |
| |Overall management of guest relations and customer service |
| |Management and preparation of weekly and monthly income and expense accounts |
| |Process evaluation |
| | |
| | |
| |IDEXX International Sales Centre. Hoofddorp Netherlands |
| |A worldwide leader in innovative products and services for veterinary, food and |
| |water applications. |
| | |
| |Technical Support Representative Spanish Territory – Oct to March |
| | |
| |Core Responsibilities |
| | |
| |Provide technical support to customers and followup technical support to both |
| |internal and external customers |
| |Process orders and answer customer questions related to accounts, products and |
| |services |
| |Documentation and maintenance of customer transactions in SAP |
| |Provide training and increase the education of customers on proper usage and |
| |functionality of IDEXX products |
| |Support to meet call centre metrics |
| |Continuous training to ensure quality technical support is provided for the |
| |expanding base of veterinary products |
| | |
| | |
| |EF Education First International Sales Centre. Amsterdam Netherlands |
| |The world leader in International Education with more than years specializing|
| |in language learning programs, academic and university preparation programs and |
| |cultural exchange programs |
| | |
| |Admission Coordinator – Feb to Sept |
| | |
| |Core Responsibilities |
| | |
| |Filter and mark calls for the Spanish Headquarters based in Barcelona |
| | |
| |Provide information to clients for outbound calls |
| |Enforce sales for the Spanish Headquarters |
| |Sale different kind of products in the Language and Tourism Industry. |
| |Customer Service |
|Employment | |
|History Cont. | |
| |Europamundo Vacaciones. Madrid Spain |
| | |
| |Tour Leader – Feb to Jan |
| | |
| |Core Responsibilities |
| | |
| |End to end responsibility of tours including: |
| |Manage and coordinate the distribution of information to clients |
| |Ensure that all accommodation and transportation is arranged |
| |Ensure that any additional requirements for customers are booked and arranged |
| |including restaurants, local guides and day and night performances |
| |Responsible for local city tours in different countries and cities across Europe|
| | |
| |Manage and coordinate the arrival and departure of all clients |
| |Planning routes and itineraries i.e. both in advance and on the road |
| |Overall management of guest relations and customer service predominantly with |
| |South American and Brazilian clients |
| |Management and preparation of weekly and monthly income and expense accounts |
| |Process evaluation |
| | |
| | |
| |Travelider G.A.V Grupo de Agencias de Viajes. Madrid Spain |
| | |
| |Tour Leader / Admissions Coordinator – June to Jan |
| | |
| |Core Responsibilities |
| | |
| |End to end responsibility of tours including: |
| |Manage and coordinate the distribution of information to clients |
| |Ensure that all accommodation and transportation is arranged |
| |Ensure that any additional requirements for customers are booked and arranged |
| |including restaurants, local guides and day and night performances |
| |Responsible for local city tours in different countries and cities across Europe|
| | |
| |Manage and coordinate the arrival and departure of all clients |
| |Planning routes and itineraries i.e. both in advance and on the road |
| |Overall management of guest relations and customer service predominantly with |
| |South American and Brazilian clients |
| |Management and preparation of weekly and monthly income and expense accounts |
| |Manage the quotation of special itineraries for individuals and group |
| |Process evaluation |
| | |
| | |
| |Travelsphere LTD – Just you. EnglandUK |
| | |
| |Tour Leader Sept – May |
| | |
| |Core Responsibilities |
| |

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