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<pre>Array ( [var] => cut_url ) </pre> Resume for Minhazul K. for Customer Support / Client Care / Travel & Tourism in Dubai, United Arab Emirates. Search More Resumes for Customer Support / Client Care on Resumark.com #P5E87W37B
 

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Resume for Minhazul K. for Customer Support / Client Care / Travel & Tourism in Dubai, United Arab Emirates




Occupation: Customer Support / Client Care Industry: Travel & Tourism
Country: United Arab Emirates City: Dubai
State: Dubai ZIP: 41095



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MINHAZUL K.
Mobile: +
Email:
Career Objective
My intention is to serve an organization with the cost cutting mentality developed working with
budget airlines along with the analytical ability for being a business graduate. Now I am looking
for an opportunity to join in such a corporation that will motivate my enthusiasm and guide me to
take my career to a new height.
Professional Experience
|Organiza|Duration |Job |Job Responsibilities |
|tion | |Title | |
|Air Asia|November |Guest |Operations: |
|Airlines| till |Service |Supervised the Guest Service Assistants & |
| |date |Officer |ground handling agents at the checkin counter |
| | | |and boarding gate. |
| | | |Tactically handled the cases of disruptive |
| | | |passengers that is escalated by GSAs |
| | | |Always prepared flight plans with maximum |
| | | |accuracy |
| | | |All the time flawlessly prepared flight |
| | | |manifest |
| | | |Generated Baggage Tracing System reports and |
| | | |solved mishandled or lost baggage cases |
| | | |Finance: |
| | | |Always closed the daily sales on time without |
| | | |any complain whatsoever |
| | | |Successfully Sent the Daily cash summary and |
| | | |PRD reports to HQ at the end of every single |
| | | |day. |
| | | |Administration: |
| | | |Faultless preparation of embarkation fees and |
| | | |travel tax statements |
| | | |Training: |
| | | |Trained the new joiners to cope up |
| | | |Trained the existing ones to be in best shape |
| | | |Kept the training manuals up to date |
|Air Asia|May to|Guest |Successfully reserved the highest number of |
|Airlines|October |Service |tickets |
| | |Represen|Always checkedin passengers with a wide smile |
| | |tative |on the face |
| | | |Allocated the seats for the perfect weight |
| | | |balance and maximum passenger comfort |
| | | |Flawless passenger and cargo load distribution |
| | | |for profit maximization |
| | | |Pleasant announcements at boarding lounge and |
| | | |inside the aircraft |
| | | |Patiently listening to all the things guests |
| | | |have to say |
|HSBC |March |Quality |Played an important role in achieving the ISO: |
|Cupola |to March |Controll| certification |
|Tele | |er |Always made sure the right information is |
|Services| | |communicated with the huge pool of customers |
| | | |Successfully trained new and existing employees|
| | | |for meeting the quality goals |
| | | |Updated the employees about the new products |
| | | |and preparation of sales script |
| | | |Promoted from customer service representative |
| | | |to quality controller within months for |
| | | |quality of the sales generated |
|HSBC |September |Customer|Informing and convincing customers about the |
|Cupola | to |Service |new offers from the bank |
|Tele |February |Represen| |
|Services| |tative | |
| | | | |
|Cobra |From July |Team |Consulting with customers about the product |
|Group |to August |Leader | |
|Showtim| | | |
|e | | | |
|Universa|From March |Merchand|Promoting and selling mobile phones |
|l |to June |iser | |
|Concept | | | |
|IPSOS |From |Intervie|Conducting face to face interview. |
|STAT |November |wer | |
| | to | | |
| |February | | |
| | | | |
|Multivis|June |Sales |Selling apartment and Direct the team. |
|ion Real|to October |Executiv| |
|Estate | |e and | |
| | |Team | |
| | |Leader | |
Education
Till date
: Pursuing MBA from AIUB major on operations management
with a CGPA of . on a scale of .
: Completed Bachelors in Business Administration BBA from
Preston University, Ajman with CGPA . on a scale of .
. : Completed Higher Secondary Equivalent to A’ levels
: Completed Secondary School Equivalent to O’ levels
Skills
|Skill |Level |Years practiced|
|Microsoft office |Expert |More than |
| | |years |
|Reservation system |Expert |More than |
| | |years |
|Baggage Tracing system |Expert |More than |
|Report Writing |Expert |years |
|Adobe Photoshop |Intermediate |More than |
| | |years |
| | |More than |
| | |years |
|Public speaker |Intermediate |More than |
| | |years |
|Able to solve any basic |Expert |More than |
|software problem of pc | |years |
Honors
> Completed Guest services initial training with % marks from Air Asia Academy,
Malaysia on February .
> Received UAE driving license in
> International English Language Testing System IELTS certificate with band score of .
out of from BRITISH COUNCIL.
> Certificate of Ms Office and Internet basic.
Languages known:
English, Urdu, Hindi and Bengali.
Personal Information:
|Driving License: |Valid UAE driving license holder |
|Nationality: |Bangladeshi |
|Resident of: |Dubai, United Arab Emirates |
|Birth date: |th July, |
|Marital Status: |Single |
|Passport No: |W |
| | |

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