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<pre>Array ( [var] => cut_url ) </pre> Resume for Heidi L. for Manager / Supervisor / Team Leader / Travel & Tourism in Brugge, Belgium. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #CXJY4QCLO
 

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Resume for Heidi L. for Manager / Supervisor / Team Leader / Travel & Tourism in Brugge, Belgium




Occupation: Manager / Supervisor / Team Leader Industry: Travel & Tourism
Country: Belgium City: Brugge
State: West-Vlaanderen ZIP: 8200



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Heidi L. CONTACT Torhout s es t eenweg /. SintAndries B elgium Em ail: P ho ne : + C IV IL INFOR MA TION B irt hda t e: //&; Pla ce of birth: Steinheim Kreis Höxter, Germany S t a t us : single CAREER OB J E C TIV E Looking for a Cairobased managing position, preferably in Tourism, HR recuitment and training or Sales & Marketing. R eloca t ing to Cairo, Egypt in November . WOR K E XPE R IE NC E Speranza bvba Director Feb Present Providing mainly commercial support to existing companies; increasing sales by setting targets, im proving company and employee efficiency, promotional campaigns, fairs and marketing. C lient example: Ma nufa ct urer and retail company of Indonesian furniture: increa s ed overall sales by % over a oneyear period. a da pt ed processes in all departments to a higher level of efficiency t ra ined and coached employees to improve motivation es t a b lis hed a more profound customer service to increase client satisfaction pa rt icipa t ed in fairs and events to promote the company a nd pushed publicity by elaborate costeffective marketing campaigns Thomas Cook SAG Mar Feb Respon sible Representative, Quality Manager, Airport Manager & Area Manager Lea ding a crew of representatives Orga nis ing daily processes and crew tasks Overs eeing and improve crew sales C oa ching and motivational training of employees A na lyze and control employee qualifications E va lua t e crew Overs eeing and improve quality issues and service level agreements Qua lit y and Complaint management Ma int a in and create positive relations to service providing partners Inform a t ion flow with internal and external employees E va lua t e competition Overs ee and improve corporate identity R eport monthly on overall area situation, objectives, quality issues and improvements Welcom e and guide information groups, VIP&;s He id i L. Orga nis e crewdays, excursions and events C ris is management; SOS mobile,handling hospitalisations and emergencies Overs ee and improve airport service Overs ee and improve office operations Mobistar Bu sin ess Consultant Mar Mar C ons ult ing businesses on telecommunication networks and selling products to their needs. OxiLife Ex ecu tiv e Assistant Jan Mar A s s is t ing general director S upervis ing representatives Overs eeing sales targets, orders and production Orga nis ing meetings with pharmaceutical companies regarding product range of food s upplem ent s Multiple companies Promotion assistant, host, marketeer A ug Jan S evera l shortterm tasks in hosting events, promoting products and doing market field research. QUA LIFIC A TIONS La ngua ges : Dut ch: fluent in speech and writing native language French: fluent in speech and writing E nglis h: fluent in speech and writing Germ a n: fluent in speech and writing A ra b ic Egyptian colloquial: beginner C om put er skills: Micros oft officeWord,excel,powerpoint,outlook, Windows, Internet: good Lot us Notes: good E xperience: Touris t ic and commercial B us ines s development Lea ding and coaching teams Ma na ging positions Pers ona l Qualifications aquired through previous experiences and confirmed in assesments: Ma t ure Negocia t ion skills Int ercult ura l skills Ta rget a nd result oriented E fficiency He id i L. Proactive thinking Decis ion making ability C om m unica t ion skills Pers evera nt E a ger learner Tea m and company oriented E xt ens ive people knowledge E m pa t hy Pa t ient and balanced C rea t ive and innovative Trus t wort hy R es pons ib le and independent S t res s resistant Flexib le E DUC A TION Succesful leadership Th omas Cook Concern Pers ona l reflection on leadership style A na lys is of general leadership styles Ins t rum ent s and tasks in leading employees Ta rget orient ed employee communications S ucces s factors for goaloriented teams May May Quality and Complaint management Th omas Cook Concern C us t om er recovery and retention C om pla int stimulation C us t om er as the focal point A t t a ining customer satisfaction Link between customer satisfaction and loyalty Feb Feb Travel law Dispu te Commission Travel Belgium La w on travel guiding and assistance C ont ra ct ua l agreements R es pons ib ilit y issues and compensation claims for Tour operators Feb Feb Product strategy and innovation Th omas Cook Concern Ma rket ing brands: b ra nd strategy and positioning prom ot ion and communication clea r focus and offer Feb Feb A ssesment on leadership style Atrain E nvis ioning leadership Dem ocra t ic leadership Unifying leadership He id i L. A pril April Pa ces et t ing leadership C om m a ndingexecut ive leadership C oa ching leadership Biomedical Sciences & pharmaceutical techniques KULeu v en university B a chelor course in biomedical science Sept June Latin & Modern languages Sin t Jan Berchmans College Sept June Highs chool graduation in Latin & Modern languages with satisfaction and special award on writ ing thesis. I N TE R E S TS Tra vel & intercultural relations R ea ding Mus ic Na t ure R E FE R E N C E S R eferences available upon request. He id i L.

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