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<pre>Array ( [var] => cut_url ) </pre> Resume for Douglas C. for Manager / Supervisor / Team Leader / Travel & Tourism in Provo, Utah. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #GHZN6L9G9
 

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Resume for Douglas C. for Manager / Supervisor / Team Leader / Travel & Tourism in Provo, Utah




Occupation: Manager / Supervisor / Team Leader Industry: Travel & Tourism
Country: United States City: Provo
State: Utah ZIP: 84604



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EDUCATION

August Brigham Young University; Bachelors of Science, Economics.

Additional course work in accounting, computer science & business. 

HISTORY

Global Optimization Manager  IHG    since

Manager  Bus Continuity & Development  IHG     –

Director – Program Management  Alphawave, Inc.    –

Sr. Program Manager    Tanning Technology   –

Senior Project Director   EDS     –

Manager – Contact Center Technology Holiday Inn Worldwide   –

IT Manager    Ads Across America   –

Director Service Delivery    Networking Solutions       –

Assistant Administrator    Casa Blanca Clinic   –

Regional Systems Manager  CyCare Systems    –  

EXPERIENCE – Brief

Intercontinental Hotels Group  Global Optimization Manager  Since

Currently manage internal outsourcing for both new and existing business partners. Direct the team that Sell and implement all related workloads for our locations and determines new contact center and BPO alignment locations.  

Intercontinental Hotels Group  Mgr Bus Continuity & Development 

Managed large $M – $M projects for IHG Reservations worldwide and chair all business continuity efforts including formal recovery plans & testing. 

Fidelity Investments   Senior Retirement Specialists  

Licensed & investment counselor for k, b and IRA investments. Explored investment options with investors as they called into Fidelity’s contact center in SLC. leader in overtime and IRA referrals.  

Alphawave, Inc.    Director – Program Management  

Delivery manager of full lifecycle web based projects, assessment through implementation. Managed account relationships, staff, technologies, outsourced resources, time frames and budgets. Experienced with HTML editors, email marketing and affiliate management. 

Tanning Technology   Sr. Program Manager       –

Senior member of EDS’s Customer Care practice. Billable at % and worked virtually out of the San Jose office. Member of Tanning’s PMO Project Facilitation and Review. Member of Channel Integration Solution CRM/VRM market development team. Assessed, designed, implemented projects to Fortune ’s and internet startups. CRM focus utilizing Scopus. Seibel, Genesis and other CRM solutions. Utilized versions of Agile and PMP methodologies.  

EDS      Senior Project Director        –

Senior member of EDS’s Customer Care practice. Billable at % and worked virtually out of the San Francisco office. Directed teams of +.  Client names available upon request, projects included significant work analyzing, designing and delivering; CRM, Contact centers and Telephony projects and products. Life cycle methodologies: Transform, Agile.  

Holiday Inn Worldwide    Manager Technologies     –

Managed technology for contact centers worldwide servicing million calls annually, driving revenue of . billion. Developed new contact centers, directed application development, managed special technical projects; technical help desk, desktop and infrastructure staff of , across all sites worldwide. Also supported Reservation delivery via internet and managed HERMAN & GURU product development. 

Ads Across America   IT Manager     –

Managing a department of employees including, budget, processes and technology for: QA, Telecom, Customer Service, Order Processing Network Services and Desktop support. Managed internal database products and technical internal and external relationships. 
 

Networking Solutions      Director Service Delivery      –

Account Management – Financial, IT & IS Network Services

Managed the networkingconsulting group; designing, selling, installing and supporting Novell and Apple networks running multiple user applications. Implemented project utilizing; Great Plains Financials on both Novell and Apple networks. Solutions were delivered to small companies with internal networks up to end users. 

Casa Blanca Clinic  Assistant Administrator     –

Operations Management Healthcare

Directed managers, employees, a budget of $ .M, and the daytoday operations of an explosively growing, multiplespecialty and multiplesite medical clinic group. Directed all auxiliary medical units, IT and IS operations.. 

CyCare Systems   Regional Systems Manager    –

Account  and Information Systems Management – Healthcare 

Exceeded annual budgeted revenue of $K each year for . years, in addition to providing technical support to the existing client bass in Utah, Arizona, Colorado and New Mexico. Designed and installed new installations. Clients were using and implementing medical financial software running on Honeywell and Wang hardware. Developed client requirements, defined software specifications and enhancements, and interfaced extensively with application and systems developers.


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