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<pre>Array ( [var] => cut_url ) </pre> Resume for Mauro V. for Manager / Supervisor / Team Leader / Travel & Tourism in Sao Paulo, Brazil. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #I1SYFYCBS
 

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Resume for Mauro V. for Manager / Supervisor / Team Leader / Travel & Tourism in Sao Paulo, Brazil




Occupation: Manager / Supervisor / Team Leader Industry: Travel & Tourism
Country: Brazil City: Sao Paulo
State: Sao Paulo ZIP: 05353050



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Mauro Marques V.

São Paulo – SP – Brazil

+

 

Objective:  Seeking a position in customer service manager where my years of progressive experience can add value to a customercentric team. 

Summary of Qualifications: Have the ability to carry out programs under established policies. Problem solving, leadership, and communication skill are some of the qualities developed from my experience as a Sabre Key facilitator supervisor, Training supervisor, MIS manager, ecommerce relationship Manager Interactive market leader and IT Manager. 

Education:

      Business Administration with Information system emphasis

      November’

      IberoAmericana University

      São Paulo – SP – Brazil 

      Administration in Data Processing

      November’

      Colegio Objetivo

      São Paulo – SP – Brazil 

Skills:

  • Computer Skills:  
    Knowledge of Microsoft platforms and MS Office Suit, including MS Project and MS Visio; 
    Experience in HTML language 
    Experience in Programming Languages i.e. Delphi
  • Language Skills:  
    Portuguese – my native language 
    English – High Intermediate level – Alumni school in December’ 
    Spanish – Basic read and understand
  • Other relevant Skills: 
    GetThere Implementation in GetThere University 
    GetThere Sales in GetThere University 
    Six Sigma Green belt 
    BTS Business Travel Solutions implementation training at GetThere.com 
    SNAP! Word Fare system 
    Total Quality Workshop in SABRE Travel Information Network
  •  

    Experience:

          Flytour Business Travel America Travel   Jan’ to Aug’

    IT Manager 
    Responsible for IT Production Support

  • I built a team responsible for Service Desk in Flytour based with the same format that we had in IBM/American Express. It represented the first Helpdesk developed in Flytour
  • I coordinate and accelerated all Technology migration platforms from Bradesco to Flytour and American Express to Flytour, including BackOffice Hardware migration and Avaya migration and Upgrade.
  • I participated and coordinate IT level the Due Diligence meetings and actions to Flytour and Bradesco.
  •  

    Bradesco America Travel      Jul’ to Dec’

    IT Manager Global Solution and ecommerce manager

    Responsible for IT

  • I  supported migration of all American Express Technology infrastructure to Bradesco
  • I generated new developments deals for productivity tools focuses on Business Travel in Bradesco, such as Transaction fee system for Point of sale.
  • I review all Backoffice infrastructures and coordinate the new BackOffice implementation.
  •  

    American Express Business Travel    Jun’ to Jun’

    Project Manager / ECommerce Development Manager EDM

  • I introduced the Regional concept of OnLine Business Travel in Brazil and implement a regional sometimes Global model for ecommerce, since tools develop until Sales strategy and according Value Proposition. It resulting in an Online productivities increase of % over year / and % of average adoption in worked together with Sales and Relationship management team.
  • I was responsible for implementing several automation tools File finishing in order to optimize the endtoend process and increase Firstpassyield PNR in OnLine and Offline Business travel.
  • I worked directly with main customers in order to implement the best platform for our customers, such as J&J.

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