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<pre>Array ( [var] => cut_url ) </pre> Resume for Jane A. for Manager / Supervisor / Team Leader / Travel & Tourism in Oak Creek, Wisconsin. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #L69OCCLRY
 

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Resume for Jane A. for Manager / Supervisor / Team Leader / Travel & Tourism in Oak Creek, Wisconsin




Occupation: Manager / Supervisor / Team Leader Industry: Travel & Tourism
Country: United States City: Oak Creek
State: Wisconsin ZIP: 53154



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Jane E. A. E. Village Drive Oak Creek, WI Home: Dedicated and Experienced Customer Service Manager with + years of experience in the Hour Emergency Service Center. Consistently achieve recordhigh customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Areas of Expertise Customer Service Management Complaint Handling & Resolution Implementation of New Accounts Travel Arranger Customer Satisfaction Enhancement FrontEnd Supervision Training & Development Administrative abilities Teambuilding CostReduction Strategies Develop Innovation and Ideas Organized Professional Experience ADELMAN TRAVEL GROUP Milwaukee, WI / to / Emergency Service Hour Service Manager, / to / Supervisor of Hour Emergency Service, / to / Assistant Supervisor, / to / Promoted to manager position to recruit, train and supervise + experienced travel consultants for the Hour Emergency Travel Department. Foster an environment in which exceeds a customer&;s expectation in a high volume/stressful travel call center. Motivate employees to deliver top performance. Manage frontend operations to ensure friendly, efficient and accurate transactions at completion of call. Selected Contributions: Staff retention due to the success of employeedevelopment and moralebuilding programs. Ability to manage several tasks and projects Answer phones, emails, and letters in a prompt and timely manner. Prepared and track turn around documents/customer problems. Strong interpersonal and verbal communication with an eye for detail. Successful account retention. Coordinate and maintain itineraries, schedules, and travel arrangements for VP and external customers. Generate reports in a timely manner internally and with other department personnel as needed. Served on special taskforce for internal teambuilding and morale. Attention to detail. Innovative Skills collaborated to develop a controlled system of handling special requests, fees, and documentation of records on any incoming basis for tracking purposes. Strong analytical skills for problem solving. Exemplified the secondtonone customer service delivery in all interactions with customers. Motivate, train and handson help to new/existing employees into the department along with attaining goals and procedures. Prepared, complied and organized daily/weekly/monthly and quarterly phone reports, call logs and utilizing the Cisco System Employee evaluations, recruit, hire, train staff performance and initiate promotions, transfers and disciplinary action with a high level of confidentiality and professionalism. Meet and interact with vendors and customers with Sales Team. Provided support to the sales team, ensuring all sales and service expectations were met. Proficient in the use of Airline GDS Systems Sabre, Worldspan and Apollo Productive in the use of MS Office, Outlook and Excel. Self starter with a "CAN DO" attitude and enthusiastic. Hardworking, fast learner and can execute a task within a short time. Approve all PTO requests and monitor timecards via the ADP System Maintain all scheduling for staff, and Global Support Team days a week, including holidays/evenings and weekends. Perform general office duties such as ordering supplies; maintain records and performing basic bookkeeping works. Prepare Meeting Agendas * * OMEGA WORLD TRAVEL Milwaukee, WI / to / Travel Consultant, / to / Senior Travel Consultant / to / Specific duties were to answer all inbound calls to support the Omega Travel&;s Hour Emergency Line utilizing different airline computer systems. Selected Contributions: Productive in a stressful environment. Travel Arrangements for all corporate, military and federal government. Top producer for high call volume environment Attention to detail Team player. * VALUE HOLIDAYS Mequon, WI / to / Travel Consultant, / to / Retail Manager / to / Handled all areas in a Retail and Wholesale Travel Company. Selected Contributions: Assist VIP&;s with International travel arrangements. Travel Arrangements for all corporate, leisure and group travel on the Sabre GDS System Self taught Sabre/Apollo General Office Accounts Payable & Receivable Writing detailed travel itineraries for Groups Faxing, letter writing, telexing * Education and Training GATEWAY TECHNICAL COLLEGE Kenosha, WI Travel Agent Diploma Program ST. JOSEPH HIGH SCHOOL Kenosha, WI Graduate Class of / to / Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment, working with difficult people, communication with tact and skill. Jane E. A. E. Village Drive Oak Creek, WI Home: Page REFERENCES Dr. Steven M. Avella Professor Marquette University Milwaukee, WI , or or email: Mr. Patrick Dailey Medical Coordinator Aurora Medical Milwaukee, WI or email: Mrs. Susan M. Joy Operations Manager Sporttours International Milwaukee, WI or email: or Other References Available upon request.

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