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<pre>Array ( [var] => cut_url ) </pre> Resume for Jenny H. for Manager / Supervisor / Team Leader / Travel & Tourism in San Rafael de Alajue, Costa Rica. Search More Resumes for Manager / Supervisor / Team Leader on #N3WBUD1W6

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Resume for Jenny H. for Manager / Supervisor / Team Leader / Travel & Tourism in San Rafael de Alajue, Costa Rica

Occupation: Manager / Supervisor / Team Leader Industry: Travel & Tourism
Country: Costa Rica City: San Rafael de Alajue
State: Alajuela ZIP: 20108

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Jenny H.
Condominio Bosque Real II, San Rafael de Alajuela, Costa Rica
Mobile phones: + ... & + ...
Costa Rica, May
Ref: Employment Opportunities
Dear Sir or Madam:
I would like to introduce myself to your prestigious company.
Until mid January of the present year I worked as the Financial Director for Gestión de
Proyectos Guanacaste GMC, an American company dedicated to highend real estate
development. My leaving the company came as a result of the company’s need to downsize due
to the worldwide economic crisis. During the years of work at GMC, I directed the financial
operations in Costa Rica for several real estate development companies and one real estate
brokerage. I reported directly to the main office in the United States.
For sixteen years prior to joining GMC in Costa Rica in , I worked in management positions
onboard worldwide luxury five and six star cruises in administrative areas such as financial,
accounting, payroll, HR, logistics and customer & public relations. My last position was that of
Corporate Financial Controller overseeing the company’s nine vessels’ financial operations from
the Miami headquarters. Before my sixteen year career at sea, I held a management position in
the Food & Beverage department of a five star resort hotel immediately after finishing my Hotel
Management studies in Germany.
Due to my strong business background, fluency in four languages, twenty years of experience in
a very demanding industry, my solid work ethic, and proven ability to manage and maintain the
highest of standards, I feel that I would be able to make a significant contribution to your
company. I have attached my C.V. for your review.
Beforehand, I would like to extend my gratitude for your kind attention on the matter hoping that
an interview will be possible in order to discuss more thoroughly my intentions and possible job
openings in my area of expertise.
Yours sincerely,
Jenny H.
Seeking new challenges in areas such as administration & finance, guest/customer service,
operations & logistics and/or human resources of a multinational, dynamic and growing company
with favorable condition to achieve my goal, which is to keep fortifying the knowledge and skills
obtained in the past twenty years, thus contributing in the company's business success and
May – Jan.
Gestión de Proyectos Guanacaste, GMC
San Jose, Costa Rica
Financial Director
Directing the financial operations in Costa Rica for several real estate development companies
and one real estate broker company, all from the same social economic group.
Responsible for the safe keeping, managing and administering of company funds.
Preparation of the monthly companies’ internal Financial Statements including bank
reconciliations of corporate bank accounts and financial reporting to the Main Office.
Preparation of the monthly Draw Request, Employee Petty Cash and Corporate Credit Card
administration, disbursement of the companies’ funds in order to settle vendor invoices Accounts
Preparation of supporting documents for submission to the accounting outsourcing firm.
Coordinate the outsourcing of the local Costa Rican accounting and Tax procedures. Ensure the
timely compliance, preparation and submission of all companies’ local fiscal responsibilities within
“Hacienda” related to the Tax Returns, Annual Returns, Informative Tax Returns, General Ledger,
Daily Journal and Balances & Inventories.
Preparation of the companies’ payroll Salaries, Vacation, Liquidation and Aguinaldo, online
management of the monthly Social Security CCSS payroll, Workers Compensation Riesgos de
Trabajo, RT and Salary Retention Hacienda as required by law.
Responsible to follow and enforce bank & Sugef guidelines and regulations as instructed by law
and build & maintain relationships with Bank officials in order keep a transparent and smooth line
of communication.
Administration of Insurance policies & Consultant / Vendor contracts.
Preparation and maintenance of yearly budgets and inventories.
Aug. – Oct.
Celebrity Cruises Royal Caribbean International
Miami, US
Corporate Financial Controller & Acting Financial Controller
Overseeing the financial operations onboard a vessel fleet, covering all aspects of the
Financial Controllers operation complying with all internal and external audit requirements.
Support contact for implementation, execution and training of new and updated procedures &
controls; working with various shore side support teams Planning & Administration, Hotel
Operations, Human Resources and Accounting Operations to streamline policies & procedures;
and communicating new initiatives to the fleet.
Training of all new Financial Controllers and Pursers during the fleet’s complete reorganization of
the shipboard financial department. Guiding staff towards a superior level of performance by
training, coaching, and retaining qualified staff.
Responsible for onboard employees’ payroll, ship's funds and main safe, Guest accounts,
financial reporting to Main Office and budget preparation; while acting as shipboard Financial
Controller onboard the mv Galaxy + passenger and + crew.
Concern for guests' wellbeing with a proactive approach to problem solving and monitoring
customer satisfaction by taking personal responsibility by following through customer inquiries,
requests and complaints and anticipating problems and attention to details.
Condominio Bosque Real II, San Rafael de Alajuela, Costa Rica
Mobile phones: ... & ...
Mar. Mar.
Oct. Feb.
Apr. Aug.
Dec. Apr.
Silversea Cruises
Radisson Seven Seas Cruises
Saga Shipping
Norwegian Cruise Line / Royal Cruise Line
Chief Purser
Purser’s Office operation for + passenger and + crew vessels onboard worldwide cruise
vessels: Silver Cloud, Silver Wind, Silver Shadow, Radisson Diamond, Saga Rose, Norway,
Norwegian Dream, Starward, Norwegian Crown, Crown Odyssey.
Vessel's Chief Financial Officer responsible for entire payroll for onboard employees, ship's funds
and main safe, Guest accounts, financial reporting to Main Office and budget preparation.
Crew documentation and movement impacting up to crew members. Maintenance of all
personnel files, contracts, immigration/customs requirements passports/visas, preparation
and maintenance of all departments’ job and safety manning, budgets and vacation
Complete reorganization of the onboard Crew structure and payroll onboard the Norwegian
Crown and onboard the Saga Rose opening a new vessel. Closing and opening of +
crew records including severance program, new contracts, department and safety
manning onboard the Silver Cloud and Silver Wind when these were laid up for drydock
Processing of legal documents for worldwide port authorities. Responsible for clearance of the
vessel and communications with port agents and port authorities, deputizing the ship’s Captains.
Responsible for providing leadership, feedback and guidance to the Purser’s team as well
as providing training programs.
Supervision of Reception Desk operations. Handle, monitor, follow up and report of all Guest’s
complaints, requests, inquiries and expectations. Deputizing HotelDirector.
Hotel operations and vessel/port correspondence.
Installation, setup and implementation of onboard computer management system on various
Sept. Oct.
Hyatt Regency Aruba Resort
Aruba, Dutch Antilles

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