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<pre>Array ( [var] => cut_url ) </pre> Resume for Mirela B. for Manager / Supervisor / Team Leader / Travel & Tourism in Ragusa, Italy. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #WF9T1DHCA
 

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Resume for Mirela B. for Manager / Supervisor / Team Leader / Travel & Tourism in Ragusa, Italy




Occupation: Manager / Supervisor / Team Leader Industry: Travel & Tourism
Country: Italy City: Ragusa
State: Sicilia ZIP: 97100



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| | | |
| | | |
|Europass | |
|Curriculum Vitae | |
| | |
|Personal information | |
|First names / Surnames |Mirela B. |
|Address |, Via Giovanna Sortino Scribano |
| |I, Sicily Ragusa Italy |
|Telephones |Mobile Egypt: |Italy: |
|Emails | |
|Date of birth | January |
|Gender |Female |
| | |
|Desired employment / |Tourism & Hotels, Guest Relations, Marketing & PR |
|Occupational field | |
| | |
|Work experience | |
|Dates |July – present |
|Occupation or position held |Guest Relations Manager |
| | |
|Main activities and |Reports directly to the General Manager or to his delegate and |
|responsibilities |communicates effectively with all Department heads on pertinent matters |
| |affecting guests’ satisfaction. |
| |Enhances personal recognition and prompt attention to guests from their |
| |arrival through their departure. |
| |Ensures that the VIP guests repeater guests, Travel Pass members and |
| |other VIPs receive special recognition and service. |
| |Monitors the VIP and Travel Pass members’ arrivals and issues the daily |
| |VIP Guests Report to the attention of the General Manager and other |
| |concerned departments. |
| |Handles guest complaints immediately and follows up on action thoroughly |
| |with the concerned departments. Answers guest complaints received through |
| |travel agents. |
| |Handles the requests for orientations and FAM Trips, prepares the info |
| |material and the show rooms in advance and conducts the hotel orientations|
| |as per standard. |
| |Collects and analyses the Guest Comment Cards and issues the monthly Guest|
| |Comments Report for the General Manager’s perusal. |
| |Designs and maintains up to date guest info materials, F&B menus and |
| |general information posters. |
| |Responsible for designing and producing the fire exit maps for all hotel |
| |rooms, according to the new corporate standards. |
| |Acts as the main liaison between hotel management and tour leaders and |
| |other travel agents representatives, communicating effectively any matters|
| |pertaining to them and/or their clients. |
| |Promotes hotel facilities, Travel Pass membership, special packages and up|
| |sales whenever possible. |
| |Monitors and gives support to the front desk colleagues. |
| |Performs other related duties and special projects as assigned. |
|Name and address of employer |Sonesta Beach Resort Taba – star beach resort |
| |Km Nuweiba, Taba International Road, South Sinai – Egypt |
|Type of business or sector |Tourism and Hotels |
|Dates |January – June |
|Occupation or position held |Freelance translator English – Italian – Romanian |
| |Freelance English teacher for children and adults |
|Dates | July September |
|Occupation or position held |Executive Secretary |
| | |
|Main activities and |Handling the correspondence for the General Manager letters and emails,|
|responsibilities |keeping an accurate agenda and organizing appointments and meetings; |
| |handling travel preparations and bookings. |
| |Answering all guest comments and handling guest complaints and requests; |
| |meeting and assisting the VIP guests on behalf of the General Manager |
| |Assisting the other hotel departments with various requests |
| |Other administrative tasks |
|Name and address of employer |Le Meridien Al Aqah Beach Resort, Fujairah – star beach resort |
| |Dibba Street, P.O. Box , Fujairah United Arab Emirates |
|Type of business or sector |Tourism and Hotels |
| | |
|Dates | August June |
|Occupation or position held |Executive Secretary |
| | |
|Main activities and |Assisting the PR Manager during the resort rebranding, creating and |
|responsibilities |implementing the resort’s correspondence and business templates, ensuring |
| |about the correct fulfilment of the rebranding issues in the whole |
| |executive area; supervising or conducting some photo shootings and filming|
| |in our hotel. Designing diverse layouts for guests as: advertising, |
| |flyers, information brochures, web newsletters; designing and |
| |administrating the MŒvenpick TV Channel in Power Point. |
| |Assisting Guest Relations department organizing and conducting |
| |familiarization tours of the hotel and translating for/ assisting French, |
| |Italian and Romanian guests. Handling guest requests or complaints. |
| |Keeping the statistics of the guest questionnaires in Excel and analysing |
| |data received on monthly basis for the General Manager and Department |
| |Heads. Presenting the results during monthly meetings. |
| |Assisting Reservation department with the administration and maintenance |
| |of El Gouna’s reservations system uploading rates, updating information |
| |about hotel, etc. |
| |Taking “Manager on Duty” task on monthly basis twice a month, for |
| |years. |
| |Providing MS Office & computer assistance for colleagues from different |
| |departments. |
|Name and address of employer |Moevenpick Resort & Spa El Gouna – star beach resort |
| |P.O. Box , El Gouna Egypt |
|Type of business or sector |Tourism and Hotels |
| | |
|Dates | July July |
|Occupation or position held |Secretary to the EAM |
|Main activities and |Helping Front Office Department to improve the accuracy of collecting data|
|responsibilities |from guests by correcting the guests profile in FIDELIO and by issuing a |
| |Monthly Report of Progress in Front Office’s activity. |
| |Other administrative tasks. |
|Name and address of employer |Moevenpick Resort & Spa El Gouna – star beach resort |
| |P.O. Box , El Gouna Egypt |
|Type of business or sector |Tourism and Hotels |
| | |
|Dates | November June |
|Occupation or position held |Site Manager Assistant

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