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<pre>Array ( [var] => cut_url ) </pre> Resume for Baran N. for Other / Travel & Tourism in Dubai, United Arab Emirates. Search More Resumes for Other on Resumark.com #H1C1X2COX
 

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Resume for Baran N. for Other / Travel & Tourism in Dubai, United Arab Emirates




Occupation: Other Industry: Travel & Tourism
Country: United Arab Emirates City: Dubai
State: Dubai ZIP: 0000



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Baran N.
Zallaq House Building no. , Road no. , Block no.
East Riffa Manama city, Bahrain
Phone: +
Email:
OBJECTIVE
To have a position which allows to display both analytical and business related skills.
PERSONAL INFORMATION
. Date of Birth : ..
. Place of Birth : Ankara / Turkey
. Marital Status : Single
. Nationality : Turkish
PROFILE
. Highly motivated to work in groups in extracurricular and community activities
. Flexibility and capacity to focus on priorities and to organize work to be delivered on time
. Openness and ability to absorb training
. Creativity, ability of effective communication and organization
. Resultoriented
. Problem Solving
EDUCATION
. Bachelor of Science Degree in Tourism & Hotel Management Ankara, Turkey
Baskent University, Faculty of Economic and Administrative Sciences
. Ankara Hacõ Omer Tarman Ankara, Turkey
High School Graduate
. Albert Einstein Hanover, Germany
High School Graduate
INTERNSHIP
Sheraton Hotel & Convention Center Ankara, Turkey February May
. Worked in Purchasing Department
. Experienced the department in terms of purchasing the right goods and materials at the right price, at the
required quality and in the right volume, organizing and controlling daily and weekly market lists,
controlling inventory levels
Tempo Tour Travel Agency Ankara, Turkey June September
. Worked in Travel Agency’s Headquarters in Ankara
. Experienced Agency Management in terms of organizing tours, proper archiving of documents, controlling
and organizing customer questionaries, implementing visa procedures, updating agency web page
CERTIFICATES
. TSA Upselling certificate Training Solutions Asia
. Brand and Experience Modules of Westin Hotels & Resorts Service Culture Certificate
. Best Ambassador of Front Office Team Sofitel Bahrain Zallaq Thalassa Sea & Spa Hotel
. Most Appreciated Employee on Guest Questionnarie for May .
BUSINESS EXPERIENCE
Sofitel Bahrain Thalassa Sea & Spa Hotel February
Working at Reception as Guest Service Officer
. Main responsibilities include:
• Managing walkin traffic. Signing in guests as needed. Smiling and greeting customers
in a welcoming manner
• Offering assistance to guests and providing every essential thing to create loyal and happy guests
• Responding to guest inquiries, documenting all guest requests, complaints or problems immediately.
Following up to ensure completion and guest satisfaction.
• Organizing, making and canceling reservation bills and providing bell service and delivery.
• Informing guests about hotel and inroom facilities.
• Processing adjustment vouchers, paidouts, miscellaneous charges. Making currency or local changes for
guests. Posting other charges. Settling room accounts.
• Reviewing daily assignments and priorities, business status and follow up items.
• Providing quotes for room rates and upselling the guest when possible.
• Registering the guests to loyalty membership program, and following up with their earned points.
• Arranging Vip amenities and special requisitions.
The Westin Dubai Mina Seyahi Hotel & Marina
January – November
Worked at Reception as Front Desk Agent
. Main responsibilities include:
• Managing walkin traffic. Signing in guests as needed. Smiling and greeting customers in a welcoming
manner
• Offering assistance to guests and providing every essential thing to create loyal and happy guests
• Responding to guest inquiries, documenting all guest requests, complaints or problems immediately.
Following up to ensure completion and guest satisfaction.
• Organizing, making and canceling reservation bills and providing bell service and delivery.
• Informing guests about hotel and inroom facilities.
• Processing adjustment vouchers, paidouts, miscellaneous charges. Making currency or local changes for
guests. Posting other charges. Settling room accounts.
• Reviewing daily assignments and priorities, business status and follow up items.
• Providing quotes for room rates and upselling the guest when possible.
• Registering the guests to loyalty membership program, and following up with their
earned points.
• Arranging Vip amenities and special requisitions.
Sheraton Hotel & Convention Center, Ankara August December
Worked in Procurement / Receiving Department as Receiving Clerk
. Main responsibilities include:
• Coordinating with the transporter and other workers of the organization for smoothly
receiving of goods
• Keeping a record of all received goods
• Stamps all invoices/delivery notes with the receiving agent stamp and completes, obtains necessary
signatures for goods at their destination
• Inspecting the received goods, making note of any damages and discrepancies, and immediately
reporting the same
• Assist in conducting EndOfMonth Physical inventory
• Check shipment by comparing it with Daily Order Sheet and invoice to insure that what we are
receiving is what was ordered
• Inform the both Directors of Purchasing, Engineering and or Housekeeping in the event of any returns,
shortages, or no show deliveries immediately.
COMPUTER AND LANGUAGE SKILLS
. Word, Excel, Frontpage, Powerpoint, Outlook, Fidelio, Opera, SPSS, Microsoft Visual Dynamics,
. Native Language: Turkish
Fluent: English and German
Beginner fluency: Russian
REFERENCES
. IHSAN GURYUVA, General Manager of Tempo Tour Travel Agency,
+
. AHMET BUYUKAHISKA, Finance Director of a Luxury Collection Ankara,
+
. ZELIHA ESER, Assoc. Prof. of Tourism Management, Ankara Baskent University,
+
. NORA POPE, Training Manager, The Westin Dubai Mina Seyahi Hotel,
+
. ABDULLAH MOUSSA, Front Offõce Manager, Sofitel Bahrain Sea & Spa Hotel,
+

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