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rue Puget • Résidence
de l'Avenue • Nice • FRANCE
Tel: + ....
Diverse business background
in Sales, Operations, and Management including onboard ship positions.
Some positions were accepted as temporary engagements which allowed
for continuing education and additional experience. Proven track record
in Sales and Customer Service. Strong delegation and supervisory skills
as well as building a cohesive team. Work encompasses both overseas
USA as well as in France.
while looking for permanent career opportunities / Present
Sales and Guest Service
Manager, Safari de Peaugres, Peaugres, / /
Operational and commercial
management of a theme park Zoo. Ensured the smooth running of the
day to day activities and management of the shops and the sales teams
up to people. Promoted organization’s image of quality and customer
service. Built and negotiated partnerships with local companies, major
companies, and national distributors to develop sales.
Achieved Ranking rd.
theme park in the region for its popularity and sales one of the biggest
theme park in southeast of France. Yearly numbers of customers: ,.
Monthly Sales Average for the park including Park + shops + restaurants:
M€ park opens only months out of . Yearly Sales Average
for the shops and restaurant: M€.
de Moliens, Moliens, France, / /
Commercial and Administrative
management of a Bed and Breakfast and supervising daytoday activities
and staff team chef and chambermaids. Maximized performance and
relaunched business activity, profitability, and guest loyalty by creating
a positive and productive work environment and ensuring superior guest
Monthly Sales Average
before I started in the position = K€. Monthly Sales Average after
my first month = K€ we broke the record for the castle Sales
Average the following months = from to K€. Sales Average for
the room rental wedding = K€
Merchandise Host OnBoard
Ship, Disney Cruise Line, Florida, USA, / /
In charge of the sales
of exclusive Disney products toys, plush, clothes, books as well as
duty free products jewelry, crystal, perfumes, designer clothes, fine
liquor from international top brands. Provided customer inquiries and
recommendations on new products and popular ones.
Rewarded by professional
magazines and ranked in the top of the best cruise line companies
in and for the quality of the selected products and the outstanding
quality of service onboard. Monthly Sales Average: $
DV action, Caen, France, / – /
Sale of investment and
insurance solutions including the sale of housing solutions Apartments
Wood houses. Negotiated loans and interest rates with banks. Renegotiated
loans to reduce debts and recommended investment and insurance solutions
while providing personal client service. Average manipulated budgets:
from K€ up to K€.
Technical Sales Representative,
Ecolab, Paris, France, / /
Specialized in sales
of hygienic products to cleaning industry Chemicals and detergents
and machines vacuum cleaners, floor machines, etc.. Responsible for
developing a new clientele and following and developing the sales with
existing customers. Relaunched business activity in new geographical
areas or in abandoned ones. Working in a highly competitive market to
build long lasting business relationships and partnerships. Adapted
sales approach by not being a “one shot” sales rep but a partner
you could count on after the sale is made. Dealt with Major cleaning
companies such as ISS and GSF and negotiated high budget investments
material, chemicals, maintenance plans average budget , euros
Sales Assistant OnBoard
Ship, Starboard Holdings LTD, Florida, USA, / /
Responsible for sales
of exclusive duty free products jewelry diamonds and fine rings and
watches, perfumes, clothes international fashion designers clothes,
liquor, Tobacco from international top brands. Promoted company’s
image of quality and customer service.
Monthly Sales Average:
Ship, Norwegian Cruise Line, Florida, USA, / – /
Responsible for checkin
and checkout of passengers and other customs duties. Greeted customers
at their arrival at the reception desk. Solved customers’ issues in
their rooms, personal assistance, and special requests. Assisted customers
and maintain a high level of service information, translation and more.
Walt Disneyworld, Epcot Center, Florida, USA, / /
In charge of Commercial
Store Management wine shop. Responsible of the day to day running
of the shop. Handled sales of exclusive products. Counseled customers
on new products and popular ones. Responsible for the introduction of
new quality standards and procedures. Worked on commercial sales tips
and prices to promote and develop sales of specific products i.e. Chateau
Magnol. Developed statistical reports from customers in relation to
quality and quantity of services and products Surveys, Questionnaires.
Reorganized a wine shop department and tripled sales in less than one
year on selected bottles. Increased guest satisfaction reports from
% to %. sold bottles daily. Million visitors / year on
average on this theme park.
Pizza Hut, Paris, France / – /
Commercial and administrative
management of the restaurant, as well as pizzas deliveries. Management
of a multidisciplinary team cooks, deliverers, telesales team, up
to people and responsible for the daily sales objectives. Built
customer loyalty by improving the quality of service thereby increasing
sales. Yearly Sales Average : K€
Held various positions
in the Hospitality/Lodging Industry including: Revenue Controller, Duty
Manager, Front Desk, Team Manager, and Housekeeping. Also, Reservations
in Car Rental Industry. More information on Request.
year degree in Marketing
and Sales Techniques
Sophia Antipolis University
I.U.T, Nice, France,
• English, fluent • Spanish, college level
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