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<pre>Array ( [var] => cut_url ) </pre> Resume for Onika T. for Quality Assurance / Control / Travel & Tourism in New Delhi, India. Search More Resumes for Quality Assurance / Control on Resumark.com #WOPKYXVNK
 

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Resume for Onika T. for Quality Assurance / Control / Travel & Tourism in New Delhi, India




Occupation: Quality Assurance / Control Industry: Travel & Tourism
Country: India City: New Delhi
State: Delhi ZIP: 110075



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Onika T.

H.No. / DDA LIG Flats, Sector Pocket II, Dwarka

New Delhi .Phone:

Email:  
 

Current TeamTechnical Implementation:

Tools : Concur Cliqbook /Serko /Get There Portal Configuration & Testing

NG Profile/AXO Support Project –ToolsGet There/TCUI/Web approach

Mercury quality Centre 

GDS AMADEUS/GALILEO & SABRE 

Implementation & Maintainence:

Implementing Online Domestic site using online tools for the Australia Market 

This process is one of the latest migration to AESCI in regards to JAPA market

Responsible for the successfull implementation and support of American Express Technical Travel products into the customer environment. This includes Online Booking Tools, Third Party Online travel products, Profile tools and other technical business travel products. 

NG Profile : Testing the NG Portal through TCUI and Get There, using Bug Raising Tools Web approach and mercury quality centre .Find Bugs and raised the PTR’s for the same.

Testing synchronization of the input information.

AXO Portal : Using different tiers to configure the sites according to the client requirements. 
 

Skills

Domain Skill  : Airline Fares, Reservations ,Ticketing Schedule Changes,

                                           Hotel & Car bkgs, AGM Invoicing,

                                             Technical Implementation, Testing Tools, Training Programme

GDS   : Galileo ,Sabre and Amadeus  

Invoicing Tools  : AGM/GALILEO/SABRE/AMADEUS 

Testing Tools                :          Serko /Get There Portal/Concur Cliqbook /Mercury quality Centre

                                               /Web approach/NG Portal 

Office Applications : MS Office Excel, Word and PowerPointNIIT 

ERP   : SIRAX SAP R/ Enterprise 

Operating Systems : MS Windows , , XP, Professional. 

Email   : Lotus Notes and MS Outlook 

Professional Summary
  • Over + years of experience in Airline fares and GDS.
  •  
  • Well versed with various fares construction and ticketing related regulations.
  •  
  • Strong knowledge of CRS Amadeus besides has working knowledge of Galileo & Sabre CRS.
  •  
  • Implementation of online domestic Australian tools for creating online bookings
  •  
    Education

        

             yrs degree Course  Tours and Travels Management , University of Delhi 

  • IATA Course from Canada Montreal, International Airfares and Ticketing
  •                  CRS AMADEUS 

  • German Language from Max Muller Bhawan ,Kasturba Gandhi Marg III semesters
  •         Pursuing for ISTQBInternational Software Testing Qualification Board. 

    *****      Certification in GDS SABRE and GALILEO

    *****      MS Office certification NIIT 

    Experience
     

    MarTill Date                  EXL Services American Express Projects 

    Jul Mar American Express India Pvt. Ltd 

    Designation                            Sr. Analyst  

    Current Department             Technical COE & Support

    Manager                                 Mohit Kakar                    

    Current Spoc roles Training Spoc for the Team, EEAT Spoc and Communication Spoc . 
     
     
     
     

    Key Result Areas & Responsibilities      

    Previous Processes : Amex Staff Travel / Email Servicing Point to Point

    JulyJuly

    Current Process: Technical Implementation COE

    SepTill Date 
     

    Knowledge Gain during Work Tenure:

    GDS/Hotels Booking/Car Hire/Fare Filing/Ticketing + General Process knowledge 

    Worked for Australian Corporate clients

    Making flight reservations ,booking hotels and car hire

    Providing best available fares for both international and domestic itineraries

    Issue tickets, process refunds, making changes to the existing bookings.

    Providing them best services available on corporate discounts net fares.

    Direct Interaction with Passengers and Vendors Airline/Car/ Htls

    CRS: GALILEO/SABRE 

    Process Training to new Team Members including GDS.

    Motivating towards LED training programmes. 
     

    QC Part :

    QC needs to be done once the site implementation process is complete.Need to check if all Air/Hotel and Car policies are uploaded correctly, Card upload is complete and if home page message is synching correctly on the site home page .And if Passengers profile is synching accurately on GDS.

    My part of work also includes the maintenance for existing online travel sites, profile tools if

    Passenger is facing any problem while using the tool. Communication through emails 

    Currently Providing training to new joinees for NG project – Nidhi & Niti

    Currently working for Standard Operating Procedure and Training Manual for Pilot ProcessNG Profile. 

    Project Work done –American Express  

    * Team OJT Training

    *Teams Dashboard on Powerpoint

    *MIS Report

    *Training for new colleagues

    *Team Process QC

    *Project handling –Hotel uploads/Debtor updations/Team Training

    *NG Profile testing –All JAPA region testing

    *Policy Template creation for Process

    *Manual Updations 

    Training Programme: 

    Communication with leaders regarding training programme sessions.

    Motivating employees for participations.

    Understanding expectations from training programmes.

    Providing training Calendars to all teams.

    Training spoc for my teammotivating people for participation in training programmes.

    Communication spoc for my teamproviding process related updated to the team members.

    Giving on job trainings to the new team members .

    Creating training manuals for the team.

    Self Participation to several training programmes Time management,

      Fred Factorcustomer  satisfaction,Business communication,

      NIIT certification for Powerpoint & MS Excel

    MIS reporting for team

    Won Moments Of  Magic award times For quality work done, SLA on time. 

    Achievements
     
  • Awarded Five times for The  Moments of Magic Award for The highest Quality and Productivity done
  •  
  • Shining Star of the team.
  •  
  • Was instrumental in achieving zero writeoffs for the assigned travel office at American Express.
  •  
  • Meeting all SLA’s for the booking deadline
  •  
  • Worked under high work pressure when work load is high
  •  
  • Initiatives taken for Internal Training programme.
  •  
     
     
     
     
     
     
     

    JAN Dec  

    RESERVATION DATA MENTAINENCE INDIA  PVT. LTD.

    LUFTHANSA FREQUENT FLYER PROGRAMME

    DESIGNATION :   TEAM LEADER

    DEPARTMENT:      MILES AND MORE 

    It’s a Join venture Of LUFTHANSA AIRLINES AND BIRDS GROUP where we are handling.

    A Frequent Flyer Programme for Lufthansa, In which we take care of customer problems related to their account in a programme.

    Enrolling customers in a Frequent Flyer Programme of STAR ALLIANCE PARTNER GROUP Containing several Airlines and Different Hotels and Car Rentals

    CUSTOMER DATA UPDATION as they Request to update. CREDITING of miles after verifying their tickets and documents.

    Tools Used Sirex, Amadeus etc CRS AMADEUS

    LETTER TRANSLATION:

    German Language to English  
     
     
     

    DEC JUL  

    Worked for EBookers & Travel bag, TRAVELPORTGALILEO

    PROCESS: SCHEDULE CHANGES, RESERVATIONS AND TICKETING

    DESIGNATION: SR. TRAVEL CONSULTANT 

    UNDER JOB DESCRIPTION:

    Creating PNR, Rebook after schedule changes.

    Contact Airlines regarding schedule changes.

    Confirmation to Customers.

    Take Special Request from Cu


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