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H.No. / DDA LIG
Flats, Sector Pocket II, Dwarka
New Delhi .Phone:
: Concur Cliqbook /Serko /Get There Portal Configuration & Testing
Support Project –ToolsGet There/TCUI/Web approach
AMADEUS/GALILEO & SABRE
Online Domestic site using online tools for the Australia Market
process is one of the latest migration to AESCI in regards to JAPA market
for the successfull implementation and support of American Express Technical
Travel products into the customer environment. This includes Online
Booking Tools, Third Party Online travel products, Profile tools and
other technical business travel products.
NG Profile : Testing
the NG Portal through TCUI and Get There, using Bug Raising Tools Web
approach and mercury quality centre .Find Bugs and raised the PTR’s
for the same.
Testing synchronization of the input
AXO Portal : Using different
tiers to configure the sites according to the client requirements.
Domain Skill : Airline Fares, Reservations
,Ticketing Schedule Changes,
Hotel & Car bkgs, AGM Invoicing,
Technical Implementation, Testing Tools, Training Programme
GDS : Galileo ,Sabre and Amadeus
Invoicing Tools : AGM/GALILEO/SABRE/AMADEUS
: Serko /Get There
Portal/Concur Cliqbook /Mercury quality Centre
/Web approach/NG Portal
Office Applications : MS Office Excel,
Word and PowerPointNIIT
ERP : SIRAX SAP R/ Enterprise
Operating Systems : MS Windows , ,
Email : Lotus Notes and MS Outlook
Over + years of experience
in Airline fares and GDS.
Well versed with various
fares construction and ticketing related regulations.
Strong knowledge of CRS
Amadeus besides has working knowledge of Galileo & Sabre CRS.
Implementation of online
domestic Australian tools for creating online bookings
yrs degree Course Tours and Travels Management , University
IATA Course from Canada
Montreal, International Airfares and Ticketing
German Language from
Max Muller Bhawan ,Kasturba Gandhi Marg III semesters
Pursuing for ISTQBInternational Software Testing Qualification Board.
Certification in GDS SABRE and GALILEO
MS Office certification NIIT
EXL Services American Express Projects
Mar American Express India Pvt. Ltd
Technical COE & Support
Current Spoc roles Training
Spoc for the Team, EEAT Spoc and Communication Spoc
Key Result Areas & Responsibilities
Processes : Amex Staff Travel / Email Servicing Point to Point
Process: Technical Implementation COE
Gain during Work Tenure:
Booking/Car Hire/Fare Filing/Ticketing +
General Process knowledge
for Australian Corporate clients
flight reservations ,booking hotels and car hire
best available fares for both international and domestic itineraries
tickets, process refunds, making changes to the existing bookings.
them best services available on corporate discounts net fares.
Interaction with Passengers and Vendors Airline/Car/ Htls
Training to new Team Members including GDS.
towards LED training programmes.
QC needs to
be done once the site implementation process is complete.Need to check
if all Air/Hotel and Car policies are uploaded correctly, Card upload
is complete and if home page message is synching correctly on the site
home page .And if Passengers profile is synching accurately on GDS.
My part of
work also includes the maintenance for existing online travel sites,
profile tools if
is facing any problem while using the tool. Communication through emails
Providing training to new joinees for NG project
– Nidhi & Niti
working for Standard Operating Procedure and Training Manual for Pilot
Project Work done
* Team OJT Training
*Teams Dashboard on Powerpoint
*Training for new colleagues
*Team Process QC
–Hotel uploads/Debtor updations/Team Training
*NG Profile testing
–All JAPA region testing
*Policy Template creation for
Communication with leaders regarding
training programme sessions.
Motivating employees for participations.
Understanding expectations from
Providing training Calendars
to all teams.
Training spoc for my teammotivating
people for participation in training programmes.
Communication spoc for my teamproviding
process related updated to the team members.
Giving on job trainings to the
new team members .
Creating training manuals for
Self Participation to several
training programmes Time management,
Fred Factorcustomer satisfaction,Business communication,
NIIT certification for Powerpoint &
MIS reporting for team
Won Moments Of Magic award
times For quality work done, SLA on time.
Awarded Five times for The
Moments of Magic Award for The highest Quality and Productivity done
Shining Star of the team.
Was instrumental in achieving
zero writeoffs for the assigned travel office at American Express.
Meeting all SLA’s for
the booking deadline
Worked under high work pressure
when work load is high
Initiatives taken for Internal
DATA MENTAINENCE INDIA PVT. LTD.
FREQUENT FLYER PROGRAMME
: TEAM LEADER
MILES AND MORE
It’s a Join
venture Of LUFTHANSA AIRLINES AND BIRDS GROUP
where we are handling.
Flyer Programme for Lufthansa, In which we take care of customer
problems related to their account in a programme.
in a Frequent Flyer Programme of STAR ALLIANCE PARTNER GROUP
Containing several Airlines and Different Hotels and Car Rentals
UPDATION as they Request to update.
CREDITING of miles after verifying their tickets and documents.
Used Sirex, Amadeus etc CRS AMADEUS
for EBookers & Travel bag, TRAVELPORTGALILEO
SCHEDULE CHANGES, RESERVATIONS AND TICKETING
SR. TRAVEL CONSULTANT
Rebook after schedule changes.
regarding schedule changes.
Request from Cu