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<pre>Array ( [var] => cut_url ) </pre> Resume for Michael S. for Salesperson / Representative / Travel & Tourism in Mesa, Arizona. Search More Resumes for Salesperson / Representative on Resumark.com #7LZUOI7JU
 

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Resume for Michael S. for Salesperson / Representative / Travel & Tourism in Mesa, Arizona




Occupation: Salesperson / Representative Industry: Travel & Tourism
Country: United States City: Mesa
State: Arizona ZIP: 85204



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Michael S. E Harmony Circle, Mesa, AZ Education Brigham Young University Provo, Utah August April Bachelor of Science Geography Travel and Tourism Minor in Business Management Professional History C&D Marketing Gilbert, Arizona June Present Manager for Arizona Team * Hire and manage a team of reps to build the Arizona office while maintaining a steady growth plan by working with the owner. * Plan and conduct weekly meetings to go over daily and weekly goals, give updates on new training material, and create incentives to keep reps motivated and committed. * Meet with insurance agents to set up contracts to generate leads for their agency, follow up with them weekly to ensure they receive quality leads, and work with them to discuss any questions or concerns they have. * Generate leads for national insurance companies like State Farm, Farmers, and MetLife. International Cruise & Excursions, Inc. Scottsdale, Arizona November June Inbound Sales & Service Specialist * Sell and service all vacation products including: air, car, hotel, experiential vacations, pre and post tours, transfers, cruises, vacation homes and resorts to USAA and Marriott members. * Work with clients to identify their needs through discovery and sell them products that match their needs. * Accurately process bookings, changes, cancellations and other requests through applicable internet, intranet or database interfaces. * Provide quality customer service and promptly reply to customer emails, return phone calls within hours and resolve issues in a timely and appropriate manner. * Follow up sales and service inquiries through outbound calls. * Service member from point of initial reservation through completion of travel. * Coordinate reservations and resolve issues directly with cruise lines and vendors via phone, fax or email. * Provide high quality customer service and product knowledge for all certificate and voucher programs Drive transition of resort certificates to higher yielding products of cruises and tours. * Understand all Cobrand specific fulfillment processes and procedures, and redeem points from all point brands against applicable brand specific products. * Keep supervisor promptly and fully informed of all matters of significance and take prompt corrective action where necessary. Suggest alternative courses of action which may be taken. * Act in a crossfunctional capacity to back up other travel requests as needed. US Airways Tempe, Arizona May October Specialist Revenue Accounting Identify revenue leakage by analyzing ticket exchange reports; evaluate agent/system performance by reviewing all fare basis and waiver codes. Issue discrepancy notices to stations and agents processing exchanges incorrectly. Recently had formal training in the reservation center on QIK and ITA for both domestic and international reissues. Completed successful testing for new Revenue Accounting Online Audit System OASUS. As testing lead over the Front End Edit Report FEER for Company Sales, I executed test plans and provided detailed reports for all bugs/issues found. This required detailed analysis, tracking and followup to make sure every bug/issue was communicated accurately and then addressed and correctly resolved by the development team. Worked and communicated with all levels of management to ensure test plans were followed accurately and issues were resolved appropriately. Authored detailed instruction manual with stepbystep procedures for processing all Company Sales auditing errors in OASUS comprised % of overall OASUS system manual. Trained and lead all FEER auditors on new OASUS System/processes. Reviewed and verified all tickets Quality Control to ensure adjustments made by auditors were done correctly. Nuvont Communications Provo, UT January April Sales Manager Staff and direct a sales team and provide leadership towards the achievement of maximum profitability and growth. Lead trainer for all members of the sales team. Planned and provided comprehensive training to each new sales rep and prepared daily training meetings. Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Maintain accurate records of all pricings, sales, and activity reports submitted by Sales Reps. Conduct oneonone review with all Sales Reps to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Sales Rep&;s sales and activity performance. Negotiate and communicate with all levels of management. Provide timely feedback to senior management regarding performance. Assist in the development and implementation of marketing plans as needed. Control expenses to meet budget guidelines. S. Works LLC Orem, UT Piano Instructor Teach piano lessons, theory classes, master classes and recitals. Worked with parents and students on determining the appropriate beginning repertoire for each student. Organize master classes for the students. Coordinate group recitals. Brigham Young University Provo, UT Summer Youth Counselor: Especially for Youth Coordinate groups of youth of corresponding gender. Work with coworker to plan daily activities and devotionals. Formal and informal teaching. Responsible for the physical and spiritual well being of each participant. Volunteer Eagle Scout Prepared over , firstaid kits for orphanages and hospitals in the Philippines. LDS Church Missionary Two year mission to Peoria, IL.

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