Resume for Ryan B. for Salesperson / Representative / Travel & Tourism in Cochin, India
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RYAN MARIO B.
Contacts: Mob. , Res.: ; Email:
In pursuit of career enhancing managerial assignments in
AIRLINE & TRAVEL INDUSTRYwith an organization of high repute
< A dynamic professional with over years of experience in Sales, Business Development, Key Account Management,
Customer Relationship Management, Ticketing & Reservation.
< Presently associated with Ethihad Airways as Account Manager.
< Possess a focused, customer oriented approach with excellent relationship management skills and efficiency in
dealing with clients. Adroit at planning and achieving sales targets.
< Proactively conducting opportunity analysis by keeping abreast of market trends and competitor moves to achieve
< Have leveraged excellent analytical skills, project management skills, interpersonal skills and
goal oriented attitude to consistently achieve and exceed targets.
Business Development Operations
< Devising business development strategies to build customer preference.
< Mapping business potential & identifying profitable markets for the company’s products.
< Developing relationships with key decision makers in target organisations for business
< Performing competitor analysis by keeping abreast of market trends to achieve market share
Key Account Management
< Planning for and managing key account relationships.
< Customized and timely solutions to queries, maintain excellent relations with key clients to
generate avenues for additional business.
< Building & maintaining cordial business relations with corporate clients, ensuring customer satisfaction by achieving
delivery & service quality norms.
< Strategizing policies & procedures in the operating systems to achieve greater customer delight.
< Attending to clients / fliers complaints, undertaking steps to effectively resolve them.
< Mentoring, training and motivating teams for better & effective performance.
< Developing and designing training modules for subordinates to impart a better understanding of sales techniques.
Etihad Airways, Cochin Since Feb.’
Feb’ to Apr.’ Reservation & Ticketing Agent
From Apr.’ Account Manager
Key highlights as Account Manager
< Managing gamut of tasks including developing new Clients / Agencies / market research as well as creating product
awareness towards enabling generation of new business.
< Responsible for identifying prospective major account according to value / strategic importance for the airlines.
< Handling and developing all top travel agencies and corporates.
< Updating the management on market trends, competition, service levels on consistent basis.
< Preparing sales plans and forecasts for nominated accounts.
< Negotiating and close longterm contracts with Corporates while balancing company
objectives and offering customer satisfaction.
< Regular updates to clients on promotions and offers of airline.
< Achieving effectively the targets decided by the Management
< Established a major clientele with Corporates and premium Agencies and many other high
Key highlights as Reservation & Ticketing Agent:
< Proficient in managing a wide range of travel operations including reservations, ticketing, fare construction,
documentation etc. Adept at working in Amadeus Reservation system.
< Successfully handling walkin customers and travel agents. Highly experienced of providing high valueadded services
< Resolving passenger queries through latest available data in order to avoid any confusion in future.
< Interacting with customers; providing tailored consultative service as travel advice.
< Distinctively achieved the highest rate of client satisfaction.
< Recognized for efficient work within a short period of time in the company.
Kingfisher Airlines Limited, Cochin Guest Service Agent Sept.’ to Feb.’
Providing full range of guest service functions as follows:
< Ramp Champ – Ensuring quick turn around of Aircrafts A///CJ/ACJ and ATR within the
< Ensuring aircraft in safety envelope for every flight A///CJ/ACJ and ATR
as a load and trim staff.
< Handling ticketing and providing passenger checkin and assistance.
< Gate management / boarding announcements.
< Baggage services – lost luggage claim processing.
< Planning accommodation of Guests during irregular operations.
< Communicating mail, freight and baggage loading procedures.
< Providing brief to fight crews on local weather, passenger loads, mail / cargo loads, fuel loads & air traffic control holds.
< Coordinating with concerned authorities during scenarios like bomb threats, etc.
< Monitoring employee and aircraft safety and reporting any hazards or incidents to
< Handling passenger complaints and grievance & delayed and disrupted flights and rerouting
< Completing daily reports, post flight documentations and filing various reports.
< Was sent to Agatti, Lakshwadeep islandsIndia as Station Incharge on deputation and the works include setting up
station, communication with various Airport officials like AAI, IRB, ATC etc.
< Accredited for receiving compliments from passengers.
< Received management appreciation for successfully handling clients.
Commenced the career with Indi Travel Private Limited, an Indian Hotels Group Company Taj Group of Hotels, as
Travel Assistant from May’ to Sept.’
TRAININGS / WORKSHOPS ATTENDED
< Attended training programs / workshops conducted by Etihad Airways on
o Amadeus Reservation System Basic & Advanced
o BSE – Basic Sales Essentials
o SDA – Successful Dealing and Activation Workshop
< Attended various training programs conducted by Kingfisher Airlines on
o DGR Dangerous Goods Regulation Training
o Load & Trim
o SABRE GUI – Reservation & Airport
o AVSEC – Aviation Security
o Basic Security Training
PROFESSIONAL & EDUCATIONAL DETAILS
< Diploma in Travel & Tourism from Chavara School of Tourism Studies IATA / UFTAA – Montreal,
< Bachelor of Commerce from M.G. University, Kerala, India
Practical Accounting and Taxes
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