[var] => content
[type] => preview
[var] => cut_url
Ferryon H. Hyatt&;s Field Lodge P.O St. Ann
To provide the best vacation experience to our guests through the products and services offered by always exceeding guests expectations.
June until present Island Routes Luxury Adventure Tours Sandals Dunn&;s River , Royal Plantation and Beaches Boscobel
.Provide the guest with information on tours offered by Island Routes & our Certified Partners.
.Be knowledgeable about the tours offered by Island Routes & our Certified Partners.
. Meeting and/or exceeding tour revenue targets
.Be flexible with the demands of the position
.Direct on property handling and resolution of guests complaints and dissatisfaction
December May Sandals Grande Riviera Beach and Villa Golf Resort
Hosting on property promotion to increase Revenue.
Liaise with other departments to promote the desk and cross selling to increase overall revenue on property.
Promoting off property <<Tours.
Manning the tour desk, selling tours and closing the sale.
Liaise with Tours Companies and going on tours to ensure all requirements of Sandals are met
April December Sandals Grande Riviera Beach and Villa Golf Resort
Senior Receptionist, Reservationists And Telephone Operator
Responsible for giving information about on Resort activities
Assisting the Front Office Manager with weekly Projection, room assignments and flight reconfirmation.
Checking in and out of guests quickly and efficient
Assisting guests with situations/Problem solving
Upselling of room and or extension of stay on property
Operating the switch board
Visual One Reservations System
RMS Point of Sales System and Resmark Point of Sale System
May August St. Monica&;s College
Certificate in Front Office Telephone Operating and Computer Studies
Sep. Jul. Ocho Rios High School
CXC&;s English, Principles Of Business, English Literature and History
High School Certificate
Front Office Team Member of the year , Front Office Departmental Award Most Punctual and Most Aware Team Member , Sales And Guest Services team Member of the Year Sandals Ocho Rios. Departmental team member for the Month of June and July Island Routes/Beaches Boscobel
References: Dr. Sonali Thakurani Medical Doctor
Ian Bell Parish Councilor