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<pre>Array ( [var] => cut_url ) </pre> Resume for eva M. for Salesperson / Representative / Travel & Tourism in Littleton, Colorado. Search More Resumes for Salesperson / Representative on #RQ2LI3Q39

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Resume for eva M. for Salesperson / Representative / Travel & Tourism in Littleton, Colorado

Occupation: Salesperson / Representative Industry: Travel & Tourism
Country: United States City: Littleton
State: Colorado ZIP:

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    Evangelia LePinoM. East Hermosa Drive          Littleton, CO                                Cell:  


    Selfmotivated, resourceful and adaptable professional with a strong background in administration and customer service seeking a challenging position, at a growthoriented company, allowing both further utilizing skills and acquiring new abilities.  

Professional Experience  

Travel Consultant   January – Current

Departures Unlimited – Centennial, CO 

  Manage and execute ongoing group travel needs for Universities and High School Groups

  Develop and ensure strong relationships of Corporate and Leisure Portfolios

Communicate with customers, management, and vendors to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required

 Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers

  Book transportation and hotel reservations using computer terminal or telephone.

  Compute and collect payment for transportation and accommodations from customer based air, hotel tariffs, or  quote package tour's costs

Prepare and issue travel documents for transportation carrier tickets and itineraries using system link to  reservation system or computer printer  

Customer Care Specialist & Quality Assurance   February November Centennial, CO 

 Maintained highest customer touch point numbers at defined productivity and quality levels

 Exceed expectations identifying issues for retraining when monitoring of service and sales agents at contact  centers against defined quality measurement attributes

 Took immediate corrective action and proactively evaluated travelaffecting events for impact; successfully  determined action, if any should be taken according to internal action rules. Notified customers, by phone or  email, to assist with travel plans by offering reaccommodation alternatives

 Expedite and facilitate the escalation of Quality Control customer service issues of call centers

 Handle Corporate “Premiere” Travelers and Orbitz VIP customer travel requests

 Resolve customer travel issues resulting % customer satisfaction 

Administrative & Sales Representative   October February  
All Europe Tours – Whiteplains, NY

  • Develop and negotiate rates for Incentive and Infinity groups
  •   Create biannual custom itinerary promotional material to stimulate group sales leads

     Responsible for training sales associates, software management, and general office procedures

  • Develop effective telemarketing scripts for prospective group development
  • Devise and maintain extensive filing system and corresponding crossreferenced list
  • Monitor customer preferences to determine focus of sales efforts
  •     Evangelia LePinoM. East Hermosa          Drive Littleton, CO               Cell  

    Restaurateur & Owner   January January

    Papagalos Restaurant Naxos, Greece 

     Balance service with costs to ensure profitability

      Promote guest satisfaction for steady repeat business 

     Coach, evaluate and retain qualified staff to maximum levels of performance 

     Monitor for consistent sanitation, food quality and presentation 

     Develop advertisement for annual travel guide magazine

     Interview & train up to employees annually

     Recognized in "The Rough Guide to Greece" and Travel Magazine as a top Vegetarian restaurants in Greece 


     Windows & , Microsoft Vista, MS Office Word, Excel, PowerPoint, Access, Internet Applications, Maximizer Sales Program

     Outlook Express

     Fluent on four airline GDS systems:  Worldspan, Sabre, Apollo and Shares 

     Avaya phone system

     Bilingual in Greek, fluent in French, conversational understanding of German 


    Westchester Community College    Valhalla, NY  A.S, French

    State University of New York at Albany   Albany, NY  B.A, French Language  


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