requirements over long periods of time.
• Daytoday management of up to eight staff involved in time sensitive loading and unloading of
postal aircraft. Ensuring that all the required assets to operate in strenuous activities for extended
periods, including the extremes of arctic winter conditions are utilised to the best possible effect.
Required to represent SAS in customer facing activities and noted for a professional and helpful
approach in baggage /cargo problem resolution.
• In , applied analytical skills to achieve significant and quantifiable improvements to staff
training effectiveness, technical equipment management, operational safety and standard
operating procedures, including contingency planning for weather disruption, QHSE and ISO
Jan – Apr Royal Air Force Lyneham – Tactical Air Transport Operations Manager
Appointed as one of only two Tactical Operations planning officers for the entire RAF C Hercules force
and required to represent the force to NATO level customers to ensure delivery of aircraft support.
Required to be competent in military air and ground navigation procedures and current GPS systems.
• Provided quality training programme management through the application of robust planning
methods and demonstrating mental agility to achieve workarounds when faced with difficult and
complex situations, including maintenance requirements whilst placed under pressure by
customers requiring the right asset at the right time.
• Ensuring that the training system achieved its requirement, even though because of operational
pressures, only % of the assets required were available for extended periods. Required to
deliver briefings of planned delivery and problem management up to board level and was noted for
a competent delivery of complex briefings of mission navigation plans.
Oct – Jan Royal Air Force Brize Norton, Oxfordshire – VC Cabin Crew Dept Leader
Employed to lead and manage the daytoday operations of a department of Loadmasters and
Stewards fulfilling cabin crew commitments for VC aircraft. Maintaining a high standard of professional
effectiveness through ongoing development and policy awareness, with a strong emphasis on safety and
quality of service.
In , was selected to be the deputy leader for the Aeromedical deployment to Cyprus for the Iraq war.
Was commended by top level management for the compassionate and effective leadership of personnel
whilst operating in isolated, “dry” and extremely stressful conditions for months. Also noted for creating
an environment where freedom of thought and initiative was encouraged to allow the flexibility required
achieving success and delivering the best product to our customers and the protection of morale was
• Staff career management – full life cycle performance evaluation of all staff, including objective
setting, coaching and mentoring, assessing training requirements, identifying promotion candidates
and completion of annual HR reports. Acting as primary manager in handling disciplinary
procedures including dismissal. Also ensuring that staff achieves a realistic and sustainable
• Planning and preparation for successful annual professional standards and safety audits by
external examining bodies, and ensuring satisfactory resolution of any issues or concerns that
arose. Was commended for delivering enhanced safety and the ability to manage emergency
situations by both improved briefings and the promotion of a just safety culture.