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VITAE of Miranda P.
Mob. Phone: +/.
Age: th July –
• Customer Care
Service Manager and Marketing Assistant
Assistant to the General Managers /PA
• Assistant to
• Hotel Front
• Multi skilled
in ImportExport International and Commercial Organization supervising
a team of staff with extensive international wholesale experience
of multi million dollars worldwide selling and marketing of High Quality
Household appliances and Luxury Cosmetic products and in Textile industry.
• Handling of export documents e.g.:
bill of lading, shipping instructions, certificate of fumigation, export
declaration, etc, Handling of letter of credits, Container calculation,
Good telephone manner
• Responsible for
Warehouse and Distribution, Logistics, Maintenance, Administration,
• Proven skills
in financial management, marketing, fundraising and project management
• Food & Beverage,
banquette and private functions, supervising and monitoring staff, budget,
quality, suppliers and stock order, “guest first” focused, Customer
• Excellent computer
• Language skills;
Croatian mother tongue, fluent, Italian and English; competent in
German spoken and written.
• Displaying initiative,
independence and resourcefulness, thoughtful to bring an individual
flair to the work, with a clear personal vision of what is best.
• Professional and
serious, Strong goal and to detail focused, very well organized, précised,
very independent and big team player.
• Ambitious, creative,
friendly, communicative, helpful and easygoing, flexible, discreet
with lots of patient and people driven.
Logistics Ltd. – Auckland Import, Export and Custom Brokerage
service Company, Custom bonded and Quarantine MAF certified Warehousing
incorporating pick and pack warehousing; unpacking/packing Container
station locally and overseas and Distribution nation wide
European Area/Customer Service Manager –
As a consultant internationally
assisting importers and exporters alike to help improve their
requirement, shipping methods and overall cost effectiveness.
Providing a full informative,
logistics profile for any specialist or urgent consignments from supply
cargo attendance to large break bulk air and vessel charter movements.
/ / “Grafton
Oaks Hotel” – Auckland
Front Office Manager
and Duty Manager
focused, attending guests, administration, responsible for the development
delivery of all elements
of the communications on every guest’s request. Commercial role based
hotel needs, contacting
suppliers, marketing research on better strategy and internal hotel
Restaurant Duty Manager evenings
– at “Der Metz” restaurant – Kohimarama, Auckland
Roster planning, supervising,
managing and training staff, organizing events corporate, private,
cashier, bar tender, creating menus, client support, suppliers and stock
management, front desk, administration support.
/ “GFK NOP”
London Market Research Company
Temporary Job Croatian
speaking Quality Controller Controlling a quality of an executive
telephone interviewing online data collection and reporting to specific
– / “Cholley” SA – Lugano, CH the leading Swiss and
International Company specialized in PhytoCosmetic treatments and the
traditions of herbal and therapeutic medicine products of highest quality.
Assisting with organization of fairs, tradeshows, training courses
and technical seminars for Cholley SA. Worked directly with the director
of technical services to ensure planning and execution of details on
budget and on time.
and good rapport with clients and business partners.
As a support in developing
on projects, increasing on innovative and quality.
/ – / “Mabetex”
SA, Lugano, CH one of the most important engineering and construction
Corporation in Switzerland and Worldwide.
Assistant to the VP
and Technical Director as supporting a team of international architects
and interior designers following the projects, accounting and handling
the international permits for the work staff and contractors.
Italian and English
Responsible for legal
contracts, project typing, translating, submissions, diaries, travel,
– / “Filofibra” SA, Lugano, CH
– one of the largest textile merchants in Europe dealing in materials
such as fibers, filament yarns and spun yarns.
Assistant to the General
Manager with the responsibility for sales and trading in commercial
department of raw materials for the textile industry. Following up enquiries
on an international scale for new suppliers, performing for customers.
in Italian, English and German.
and arranging payments of Import
of credit, warehouse control, transport organization of the goods by
and warehouses due to solving problems in order of claims and others.
Market profiling to
ensure that the most profitable areas Asia/Europe were targeted by
the sales teams.
/ – / “M.B.I.”,
Money Bond Investments, Lugano, CH
Management of Reuters transactions in the field of stock exchange/foreign
exchange trading. Assisting in the operation of middleoffice functions,
cocoordinating foreign exchange transactions.
– / “Veco Trust” SA, Lugano, CH
– holding company that offers full financial services such as exploring
and organizing loans and international funding.
Assistant to the General
Manager with responsibility of providing independent financial advice
and services to large corporate clients. Incorporation, transformation
and mergers of Swiss and foreign companies; Creation and administration
of foundations and trusts, participation in client meetings.
Responsible for managing
the branch counter quality of service to customers. Specifically undertook
interviews for account opening and initial marketing.
– / “P & P” Services SA, Lugano, CH
International ExportImport and Service Company for high quality products
in brands of home care, home art, medical, cosmetics and luxury products.
Customer Care Service
Manager responsible for management, training and development
of staff and monitoring the quality of the total service to provide
a high quality service handling all backoffice functions such as documentation,
telephone answering, cheque dealing, regular payments and responding
to customer enquiries and requests for services, .
Dealing with letters
of credits, forecast & inventory warehouse control, packing lists
and customer enquiries for worldwide retail branches.
Correspondence in English,
Italian, German and Croatian.
market intelligence, analyzing competitor pricing policies, managing
relationships with distributors, negotiation of license terms in liaison
with legal department, and formulating pricing based on client requirements.
Assistant to Commercial
Director and Sales Manager, Wide knowledge of overseas suppliers,
combined with a record of success in change management, sales and profit
growth and a progressive background in multisite general management.
Reporting to the site
General Director, with specific responsibility for the output of production
lines on the night shift. In addition, as junior manager on site with
responsibility for overall site activities and liaison with other departmental
heads including Warehouse and Distribution, Maintenance, Administration
Reported to the Warehouse
Manager with responsibility for ensuring that all scheduled transport,
collections and deliveries were met on a daily basis. Additionally to
ensure the recording and reconciliation of all stock and material movements
in and out of the factory.
/ – / Manager in family
retail business, Lugano, CH
Day to day management
within a two different retail business shops of each, as first Luxury
Fashion Boutique and as second Newspaper Agent.
Travel Services SA, Grancia, CH
Temp. Job. Handling of
all routine backoffice functions, such as travel documentation, client
assistance, cheque invoice management and responding to customer enquiries
and requests for services.
Agency in the textilefield, Croatia
Introduction and experience
in the marketing and ImportExport of textile with the intention to
succeed my father as manager of the company.
and marketing market and quality research as production/suppliers chains,
advertising, competitions, logistics, statistics, modeling and contacts
with agencies in for Italian and German market.
of yarn materials to the final materials and coloring, supplier's and
market research through different countries like Italy, turkey, Germany, Asia
/ Middle School, Croatia
School of Commerce and Correspondence, Croatia
Institute of Language, Germany
Commercial Business Italian Language, Lugano TI, Switzerland
Hospitality of Duty Manger and LLC, Auckland, NZ
with a full driving license. Love art, design and all creative environments
that full fill the life. Sports are part of my daily routine including
cycling, skiing, kayaking, motorbike riding, squash, tennis, swimming,
Passionate in hospitality
and fine dining, love supporting human rights and help to the weakest.