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<pre>Array ( [var] => cut_url ) </pre> Resume for Miranda P. for Customer Support / Client Care / Wholesale Trade & Import-Export in Lugano, Switzerland. Search More Resumes for Customer Support / Client Care on #2TUHG45ZI

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Resume for Miranda P. for Customer Support / Client Care / Wholesale Trade & Import-Export in Lugano, Switzerland

Occupation: Customer Support / Client Care Industry: Wholesale Trade & Import-Export
Country: Switzerland City: Lugano
State: Ticino ZIP: 6001

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Address: Wellington                                                        Mob. Phone: +/.

Age:  th July – Swiss                                 Email:    


• Customer Care Service Manager and Marketing Assistant

      • Manager Assistant to the General Managers /PA

• Assistant to Trustee

• Restaurant Duty Manager

• Hotel Front Office Manager 


• Multi skilled in ImportExport International and Commercial Organization supervising a team of staff with extensive international wholesale experience of multi million dollars worldwide selling and marketing of High Quality Household appliances and Luxury Cosmetic products and in Textile industry.

• Handling of export documents e.g.: bill of lading, shipping instructions, certificate of fumigation, export declaration, etc, Handling of letter of credits, Container calculation, Good telephone manner

• Responsible for Warehouse and Distribution, Logistics, Maintenance, Administration, Budget Management.

• Proven skills in financial management, marketing, fundraising and project management

• Food & Beverage, banquette and private functions, supervising and monitoring staff, budget, quality, suppliers and stock order, “guest first” focused, Customer Service, cashier,

• Excellent computer skills

• Language skills; Croatian mother tongue, fluent, Italian and English; competent in German spoken and written. 


• Displaying initiative, independence and resourcefulness, thoughtful to bring an individual flair to the work, with a clear personal vision of what is best.

• Professional and serious, Strong goal and to detail focused, very well organized, précised, very independent and big team player.

• Ambitious, creative, friendly, communicative, helpful and easygoing, flexible, discreet with lots of patient and people driven.  


//  “MGL Logistics Ltd. – Auckland  Import, Export and Custom Brokerage service Company, Custom bonded and Quarantine MAF certified Warehousing incorporating pick and pack warehousing; unpacking/packing Container station locally and overseas and Distribution nation wide 


Sales Eastern European Area/Customer Service Manager –

As a consultant internationally assisting importers and exporters alike to help improve their

complete logistics requirement, shipping methods and overall cost effectiveness.

Providing a full informative, logistics profile for any specialist or urgent consignments from supply cargo attendance to large break bulk air and vessel charter movements. 

/ / “Grafton Oaks Hotel” – Auckland


Front Office Manager and Duty Manager

international customer focused, attending guests, administration, responsible for the development and

delivery of all elements of the communications on every guest’s request. Commercial role based on all

hotel needs, contacting suppliers, marketing research on better strategy and internal hotel organization.

Restaurant Duty Manager evenings – at “Der Metz” restaurant – Kohimarama, Auckland  


Roster planning, supervising, managing and training staff, organizing events corporate, private, cashier, bar tender, creating menus, client support, suppliers and stock management, front desk, administration support. 

/   “GFK NOP” London Market Research Company


Temporary Job Croatian speaking Quality Controller Controlling a quality of an executive telephone interviewing online data collection and reporting to specific market place.  

/ – / “Cholley” SA – Lugano, CH the leading Swiss and International Company specialized in PhytoCosmetic treatments and the traditions of herbal and therapeutic medicine products of highest quality.


Marketing assistant Assisting with organization of fairs, tradeshows, training courses and technical seminars for Cholley SA. Worked directly with the director of technical services to ensure planning and execution of details on budget and on time. 

Excellent performance and good rapport with clients and business partners.

As a support in developing on projects, increasing on innovative and quality. 

/ – / “Mabetex” SA, Lugano, CH one of the most important engineering and     construction Corporation in Switzerland and Worldwide.


Assistant to the VP and Technical Director as supporting a team of international architects and interior designers following the projects, accounting and handling the international permits for the work staff and contractors.

Italian and English correspondence.

Responsible for legal contracts, project typing, translating, submissions, diaries, travel, accommodations.  

/ – /  “Filofibra” SA, Lugano, CH – one of the largest textile merchants in Europe dealing in materials such as fibers, filament yarns and spun yarns.


Assistant to the General Manager with the responsibility for sales and trading in commercial department of raw materials for the textile industry. Following up enquiries on an international scale for new suppliers, performing for customers.

Correspondence in Italian, English and German.

Opening, checking and arranging payments of Import

Export letters of credit, warehouse control, transport organization of the goods by oversees/land, 

assisting suppliers and warehouses due to solving problems in order of claims and others.

Market profiling to ensure that the most profitable areas Asia/Europe were targeted by the sales teams. 

/ – / “M.B.I.”, Money Bond Investments, Lugano, CH


Assistant Trustee, Management of Reuters transactions in the field of stock exchange/foreign exchange trading. Assisting in the operation of middleoffice functions, cocoordinating foreign exchange transactions. 

/ – /  “Veco Trust” SA, Lugano, CH – holding company that offers full financial services such as exploring and organizing loans and international funding. 


Assistant to the General Manager with responsibility of providing independent financial advice and services to large corporate clients. Incorporation, transformation and mergers of Swiss and foreign companies; Creation and administration of foundations and trusts, participation in client meetings.

Responsible for managing the branch counter quality of service to customers. Specifically undertook interviews for account opening and initial marketing. 

/ – /   “P & P” Services SA, Lugano, CH International ExportImport and Service Company for high quality products in brands of home care, home art, medical, cosmetics and luxury products. 


Customer Care Service Manager responsible for management, training and development of staff and monitoring the quality of the total service to provide a high quality service handling all backoffice functions such as documentation, telephone answering, cheque dealing, regular payments and responding to customer enquiries and requests for services,  .

Dealing with letters of credits, forecast & inventory warehouse control, packing lists and customer enquiries for worldwide retail branches.

Correspondence in English, Italian, German and Croatian.

Involving gathering market intelligence, analyzing competitor pricing policies, managing relationships with distributors, negotiation of license terms in liaison with legal department, and formulating pricing based on client requirements. 

Assistant to Commercial Director and Sales Manager, Wide knowledge of overseas suppliers, combined with a record of success in change management, sales and profit growth and a progressive background in multisite general management.

Reporting to the site General Director, with specific responsibility for the output of production lines on the night shift. In addition, as junior manager on site with responsibility for overall site activities and liaison with other departmental heads including Warehouse and Distribution, Maintenance, Administration and Security. 

Reported to the Warehouse Manager with responsibility for ensuring that all scheduled transport, collections and deliveries were met on a daily basis. Additionally to ensure the recording and reconciliation of all stock and material movements in and out of the factory. 

/ – /  Manager in family retail business, Lugano, CH


Day to day management within a two different retail business shops of each, as first Luxury Fashion Boutique and as second Newspaper Agent. 

   “Globus” Travel Services SA, Grancia, CH  


Temp. Job. Handling of all routine backoffice functions, such as travel documentation, client assistance, cheque invoice management and responding to customer enquiries and requests for services. 

 Travel/Study in Germany 

 Marketing Agency in the textilefield, Croatia 


Introduction and experience in the marketing and ImportExport of textile with the intention to succeed my father as manager of the company. 

Customer service and marketing market and quality research as production/suppliers chains, advertising, competitions, logistics, statistics, modeling and contacts with agencies in for Italian and German market.

Technical quality/type/ of yarn materials to the final materials and coloring, supplier's and market research through different countries like Italy, turkey, Germany, Asia 


       Elementary / Middle School, Croatia

 Business School of Commerce and Correspondence, Croatia

        Goethe Institute of Language, Germany

  Certificate of Commercial Business Italian Language, Lugano TI,     Switzerland 

  Certificate in Hospitality of Duty Manger and LLC, Auckland, NZ  

HOBBIES: Nonsmoker, with a full driving license. Love art, design and all creative environments that full fill the life. Sports are part of my daily routine including cycling, skiing, kayaking, motorbike riding, squash, tennis, swimming, and sailing.

Passionate in hospitality and fine dining, love supporting human rights and help to the weakest. 

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