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over twenty years, Mr. R.agopalan has been instrumental in delivering
solutions by aligning people, process and technology with business strategies
for several Fortune clients.
He has extensive experience
in leading, managing, architecting and delivering in several vertical
markets. His core strengths are Program and
Project Management, Business Process Optimization,
Enterprise Application Integration
and Solution Delivery with an emphasis on Full Lifecycle Structured
Large Scale Enterprise
Leadership and High Performance
Global Delivery Models Offshore
Structured Methodology Based
Effective Liaison between
Business, Technology and Operations
Vertical expertise in Banking/Finance,
Telecom, Manufacturing, CPG and Public Sector
Program and Portfolio Management
Mainframe, Client Server and
Web Based Technologies
iNC. Consulting Services Nov
– Till Date
and Key Accomplishments:
JP Morgan Chase JPMC
Senior Program Manager
Risk Initiatives, End of Life Program and Project Management
Delivered the CMS
Infrastructure Refresh Program across seven Regional Lockbox sites:
Managed the CMS application
migration and roll out of a new Windows Server Platform, Disaster Recovery
and Storage solution collaborating with Technology Infrastructure, Receivables
IT, Operations and Vendor business partners.
Ensured team commitments were
met despite an accelerated and aggressive schedule.
Enabled Treasury Services
to meet Nevada Law compliance goals and Technology End of Life
risk mitigation objectives.
Managed the Secure FTP Risk
Initiative to secure all internal data transmissions within Receivables
meeting Payment Card Industry PCI and Security audit compliance standards.
Facilitated the Productivity
Central Application Oracle platform upgrade i to g pilot project
and defined the rollout and transition plan.
Managed the National Retail
Lockbox divestiture transition in an interim role supporting platform
migration tracking, infrastructure decommission, IT risk mitigation
and vendor finance/billing.
Merger Program and Project Management
Delivered merger related projects
involving migration to the target platform RemitOne for Receivables
National Wholesale Lockbox under Treasury Services:
Managed full lifecycle delivery
across multiple releases effectively from initiation to implementation
within an Enterprise Release framework.
Managed various crossfunctional
stakeholders such as Product, Operations, Infrastructure, Offshore
Software Platform Vendor J&B Software and downstream enterprise
application partners to meet release scope delivery objectives.
Executed Project Management
responsibilities on a daily basis, status reporting, issues and risk
management updates during weekly team meetings.
Facilitated roll out of Project
Delivery Framework, tools and templates across Receivables and was an
active liaison/participant in feedback and process definition forums
with the overall PMO.
Northern Trust Bank
Senior Program Manager
Planned, Managed and Delivered
the Next Generation Technology Platform with enterprise database,
application integration software and tools for application teams:
Collaborated with the UNIX/DBA
Group, Architecture, Application Development teams to facilitate rollout
of the Platform on a Daily Basis.
Provided critical input to
the IPLC Infrastructure Project Lifecycle Methodology
Managed the implementation
of Compliance and Asset Management Enterprise Packaged Application COTS
on the next generation platform.
Facilitated cross team meetings,
vendor conferences and ensured on time delivery.
Managed the implementation
of a Real Estate and Facilities Management Manhattan web
based enterprise application platform
across all global locations of the bank:
Conducted product evaluation
of four packaged solutions using a selection matrix.
Managed rollout in a planned
and phased manner while facilitating integration efforts across multiple
back office teams.
Ameritech/SBC Senior Program Manager
Managed the Data Services
Product Program with a multimillion dollar budget involving nationwide
AT&T teams and Offshore Software Platform Vendor from Tel Aviv,
Managed Revenue Assurance
and Cost Management application areas including delivery of Oracle ODR/Data
Warehouse, Legacy Teradata Warehouse, ETL procedure changes, XML Interface
enhancements, Web based Java/JSP application and Business Objects
Developed a business case
for the Online Self Service Initiative to cut % in customer
service and support costs running into several million dollars over
years and evolving SBC Customer Relationship Management CRM at the
Data Services Call Center.
Inc Senior Program Manager
Managed Product Development,
IT Data Center, Help Desk and Call Center areas for the Telecom Data
Services Broker with a team comprising of project managers, developers,
architects and analysts.
Planned, managed and delivered
three product releases concurrently with multiple project teams
Project Managers aligned with personnel delivering fulllifecycle
eBusiness/web workflow development projects in disparate technical
environments Java, JSP, XML using BEA Web Logic, C, .NET, Oracle and
Facilitated Strategic Planning
between Operations, Product Marketing and Technology.
Keane, Inc., Chicago, IL Apr – Oct
As a senior service
delivery team member for this global consulting firm participated in
Human Resource Development, Practice Development
EBusiness, Client Management and
City Of Chicago
Managed a large scale program
for the Revenue Workflow Platform rollout involving enterprise
planning, vendor management, solution design and resource management
with direct reports from six areas consisting of architects, developers
and business analysts.
Facilitated resolution of
integration issues, developed cost/benefit proposals, defined business
process reengineering goal and established risk and change management
Managed the client transition
and implementation leveraging Rapid Application Development and Client
Sever Waterfall techniques to develop prototypes and deliverables using
Oracle Database/ Oracle Tool Suite in a UNIX/Solaris environment.
Facilitated the setup of
the Project Office with Project Control Reporting processes, EVA tools,
MS Project /Workbench and ensured compliance of metrics, templates
Technologies Portfolio Manager
Managed product and service
delivery operations with over + personnel for a Lucent Program with
inside Sales Directors, Customers and Technology Project Managers from
locations in IL, OH, NC and UK and the sales teams in South America,
Europe, China and Asia Pacific.
Successfully managed relationships
in a matrix environment with global customers, sales force and development
center executives involving complex deliverables and schedules.
Facilitated and mentored resources
to efficiently setup the Program Management Office with Project Control
Reporting processes, metrics, EVA tools, and ABT Workbench etc.
Implemented SEICMM Level
based process templates provided by SEPG, ensured compliance of metrics,
templates and tools to Project Office specifications weekly.
AC NielsenVNU Global
Managed the Enterprise
Decision Support System implementation that enabled access to syndicated
retail data from Walgreen’s, Kmart etc. for the manufacturers.
Established rapid application
development standards and facilitated production selection for development
platform Informix, ER*WIN.
Managed multiple technical
teams in Green Bay WI and Chicago IL to facilitate ETL Design, Development,
Database Design, Testing and Implementation.
Facilitated Data Mapping,
Conversion, Logical Data Modeling efforts on a daily basis to transform
scan data into a syndicated Data Warehouse.
Managed vendor relationship
with Spectra also a VNU company now during the application interface
OLAP development later integrated with this Data Warehouse
Managed the Toll Free Platform
Initiative and was responsible for overall solution definition,
platform evaluation, statement of work development and project planning
as a key liaison between the AT&T Product, Vendor Nortel Networks
and AT&T Information Technology.
Conducted analysis and design
sessions for the integrated business process solution of toll free service
from customer interfaces to back office processing switch updates/billing.
Managed a development team
focused on Toll Free Visual Tool for provisioning, utilizing Microsoft
technologies such as Visual C++, SQL*Server etc.
Facilitated design sessions
as a liaison between data warehousing, customer service and provisioning
teams. Created the logical data model, reviewed revisions, developed
data mapping processes for Oracle Operational Data Store and Central
Customer Data Warehouse.
Jan – Mar
BACHELOR OF ENGINEERING Computer Science
Poona University, India
Diploma Certificate in
Business Management and Marketing